Systems and Data Officer - Stroud, United Kingdom - Stroud District Council

Stroud District Council
Stroud District Council
Verified Company
Stroud, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Job reference

  • REQ0026
Date posted

  • 02/11/202 22/11/2023
Location

  • Ebley Mill
  • Stroud
Salary
- £26,421 per annum

Package

  • Excellent Pension
  • Flexi Working Scheme
  • Hybrid working approach
  • Employee Wellbeing Offer
  • For more information please see the benefits section on our website
Contractual hours

  • 37
Basis

  • Full Time
Job category/type

  • Blank

Systems and Data Officer:

Job description


This is an exciting time to join Stroud District Council - we are on a journey of continued improvement, delivering our services in new ways that put the customer at the heart of everything we do.

We are looking for a highly effective and customer focused Systems & Data Officer to join our Customer Contact Centre


You will be reporting to the Senior Systems and Business Improvement Officer assisting with developing and maintaining the corporate systems used within the Customer Contact Centre including CRM, case management and self-service channels.


Responsibilities:


  • To support the design, implementation, and ongoing maintenance of CRM capability within the corporate case management system.
  • To undertake system and user audits and data quality checks to ensure the integrity of the data stored
  • To support the design, implementation, and ongoing maintenance of chatbot and webchat functionality as an additional contact channel.
  • To assist with training to support end users ensuring they use key systems correctly and effectively, maintaining data quality.
  • To provide additional support to the Contact Centre during periods of high demand.

Requirements:


  • Strong teamworking skills and willing to support colleagues and contribute to collective problem solving and creative thinking.
  • Highly organised and methodical with the ability to multitask
This role is based at Ebley Mill (Council HQ) there may be the potential for hybrid/flexible working.

INTERVIEW DATE 30 November 2023


In exchange for your expertise, experience and enthusiasm we provide a range of staff benefits


Our organisation is committed to safeguarding the welfare of vulnerable adults, young people and children. Safer recruitment practices are applied to all job vacancies

Stroud District has an energy unlike any other place. It's green and dynamic, climate conscious and motivated, creative and collaborative, rural and urban, and unapologetically ambitious.

To find out more about what makes our place, our people and our businesses so special, please follow the link to our dedicated website:

Stroud District - The Natural Place

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