Complaints Handler - Glasgow, United Kingdom - Adecco UK

Adecco UK

Verified Company

Glasgow, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Role Title:
Customer Care Specialist

Location:
Glasgow

Duration: 4 Months - Potential for extension/Permanency

Rate:
£12ph

Monday to Friday 9am - 5pm

The opportunity:

***An exciting opportunity has arisen in for a

Customer Care Specialist. The team play a key role in supporting our clients customers during their time of need while we investigate, understand and look to deliver a fair and satisfactory outcome where dissatisfaction is expressed.

As a specialist within a critical business function you will be expected to communicate with our clients customers to understand the nature of their complaint whilst working with our clients existing Customer Care Team in the best way to understand a full view of their end to end journey to reach an impartial, fair and reasonable outcome for all parties.

This role is perfect for someone who is customer focused, energetic and passionate.

Who is driven to improve our clients customer experience and help fix things for our customers as quickly as possible whilst driving improvements within our business in an engaging way.

Main Accountabilities:

***- Demonstrate empathy towards our customers at all times while understanding the context of their challenges

Engage with multiple departments to obtain 'one version of the truth'
Proactively manage your workload and customer expectations whilst adhering to FCA and FOS guidelines and requirements
Communicate (oral and written) in a compelling and engaging way that represents our clients behaviours and is personable to the customer complaint
Deliver consistent, effective, professional, prompt and fair responses
Record and capture accurate data to support root cause analysis
Demonstrate a positive can do attitude whilst acting with integrity at all times
Demonstrate the ability to see the 'wider picture'/ensure good outcomes for customers
Review and identify key facts and make sound decisions
Utilise assertiveness, influencing and negotiating skills

Your skills and experience:

Experience in working in a customer focused insurance environment
Technical knowledge of insurance guidelines and procedures (not essential)
Excellent oral and written communication skills
Strong Microsoft Office knowledge (word, excel etc)
Experience in dealing with difficult situations in a consistent and positive way
Ability to work independently and support your colleagues
Experience working in a regulated environment (not essential)

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

To speak to a recruitment expert please contact Alex Harcombe