Insight Executive - London, United Kingdom - Sainsbury's

Sainsbury's

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Location

Holborn Store Support Centre and Home, Sainsbury's Supermarkets Ltd 33 Holborn, London, EC1N 2HT

Hours

Fulltime

Contract-Type

Fixed-Term Assignment

Salary

Competitive Plus Benefits

Areas of business

Marketing

Closing date

2024/03/01 20:09:58

Duration

10 months

Job ID
We'd all like amazing work to do, and real work-life balance. That's waiting for you at Sainsbury's. We're one of the biggest supermarkets in the UK with one of the largest websites. So marketing here really happens at scale.

We move a lot faster than you'd think too, across Brand Planning, Brand Comms and Creative, Digital Marketing, CRM and Loyalty, Nectar 360, Insights, and Corporate Responsibility and Sustainability.

More people shopping with us each week means more interactions. And thanks to data insight, we understand customers in a way that almost nobody else does. We work alongside incredible brand partners and the best agencies around.

So if you have a passion to learn, grow and experience new teams, come and explore it all with us.

Joining Sainsbury's offers a unique opportunity to be part of a dynamic and data-rich organisation that operates across multiple brands, including the largest grocery retailer in the UK.

Our extensive multi-channel marketing programmes reach millions of customers, driving sales, profit, and market share.

Why join us

Joining our Customer Satisfaction Insight team as an Insights Executive offers an exciting opportunity to make a meaningful impact on our business by understanding our customers better than ever before.

As part of this dynamic team, you will play a crucial role in managing our satisfaction trackers across our renowned brands, influencing key business decisions and driving ongoing improvements.

With the support of a diverse and experienced team, you will have the chance to utilise your strong analytical skills, develop meaningful insights from data, and build strong relationships with stakeholders across the organisation.

Join us and contribute to shaping our customer satisfaction programmes while working in a collaborative and proactive environment that values innovation and continuous improvement.

What you'll do

As an Insights Executive in the Customer Satisfaction Insight team, your primary responsibility will be the management of satisfaction trackers across all brands and channels, including Sainsburys, Argos, and Tu.

You will ensure the quality and validity of the programme, optimising the data collection methods and sample sizes while prioritising areas for improvement.

Additionally, you will lead the launch of new satisfaction programmes, establish strong relationships with internal teams, and stay updated on industry best practises for customer satisfaction measurement.

Your role will involve quantitative questionnaire design, data analysis, stakeholder management, and proactive decision-making to bring valuable customer insights to important business decisions.

Your strong analytical skills, attention to detail, and effective communication style will be crucial in successfully fulfilling your role and driving ongoing improvements in our satisfaction programmes.

Who you are

As a C4 Insight Exec in the Customer Satisfaction Insight team, you are a highly organised and proactive professional who is passionate about understanding and improving customer satisfaction.

With your expertise in quantitative questionnaire design and data analysis, you play a vital role in managing and optimising our satisfaction trackers across all our brands.

Your strong interpersonal and communication skills allow you to build strong relationships with internal teams, ensuring effective collaboration in delivering the programme.

You demonstrate excellent attention to detail, stakeholder management, and influencing skills, enabling you to drive ongoing improvements and provide meaningful insights to support important business decisions.

In this role, you take ownership of managing multiple projects, proactively identifying areas of improvement, and ensuring data quality and validity while staying up-to-date with industry best practises.

What you need to know
Experience in quantitative questionnaire design is essential

An understanding of survey tools - Qualtrics is ideal but not essential

An ability to analyse data form surveys to make sure they are optimised and delivering meaningful Insights

Knowledge of microstrategy ideal but not essential

Experience in effectively managing multiple projects

There are many ways to have acquired these skills and this knowledge, so there are no specific qualifications required. However, experience at a research agency may be a benefit.

We are committed to being a truly inclusive retailer so you'll be welcomed whoever you are and wherever you work.

Around here, there's always the chance to try something new — whether that's as part of an evolving team or somewh