Technical Application Support Manager – French Speaking - Greater London - Wealth Dynamix

Description

Technical Application Support Manager – Fintech - Remote

Technical Application Support Manager – Fintech - Remote

Calling highly motivated, bright candidates who are looking for a career at an exciting award winning FinTech firm

Company: Wealth Dynamix

Role: Technical Application Support Manager

Location: London

Start Date: February 2026

Would you like to join one of the fastest growing FinTech firms in Europe? We are looking for an analytical self starter with experience in application support while delivering software products. If you are passionate about digital transformation and keen to learn about delivering the market leading Client Lifecycle Managing solution to the Wealth Management industry? apply now

Who are we?

Wealth Dynamix helps to relieve the burden client management issues for wealth management and private banking firms with innovative technology.

We provide Relationship Managers with a multi-award winning digital Client Lifecycle Management (CLM) platform, offering 360-degree access to their client.

We are a global leader in end-to-end CLM, Wealth Dynamix has offices and clients in three continents with headquarters in the UK.

What is the role?

The main purpose of the Technical Application Support Manager is to take ownership of our SaaS product support function for existing clients. This role is critical to ensuring high-quality, efficient service for our top-tier customers while freeing the Client Success Managers (CSMs) to focus on strategic delivery.

You will lead and manage all live customer support, working hands‑on to resolve issues, optimise processes, and stabilise accounts. This is a senior, technical role for someone passionate about client support and experienced in running a support function in a complex SaaS environment.

Responsibilities:

Client Support Ownership

• Act as the primary owner for all live customer support cases.
• Ensure cases are prioritised, triaged, and resolved quickly and effectively.
• Serve as the escalation point for complex issues, working closely with Product and Engineering.

Technical Problem‑Solving

• Diagnose and fix configuration issues directly.
• Collaborate with Product on escalations and root cause analysis.
• Implement best‑practice support processes and tools.

Operational Excellence

• Optimise workload distribution across the CSM team to reduce disruption.
• Drive stabilisation of live accounts and reduce reactive work over time.
• Improve structure, reporting, and KPIs for support performance.
• Uphold security best practices to protect systems, data, and people.

Skills, Mindset, and Experience:

• Microsoft Stack Expertise: Strong experience with Microsoft technologies, including Dynamics 365 and related components.
• Azure Cloud: Hands‑on experience managing SaaS applications hosted on Azure, including monitoring, troubleshooting, and performance optimisation.
• API Integrations: Proven ability to work with RESTful APIs and troubleshoot integration issues across multiple systems.
• Configuration & Customisation: Ability to diagnose and resolve configuration issues within complex SaaS environments.
• Data Handling: Familiarity with ETL tools (e.g. Talend) and Azure Data Factory for data processing and migration.
• Security & Compliance: Understanding of secure development practices, identity management, and regulatory requirements in financial services.
• Support Tools & Processes: Experience implementing ITIL or similar frameworks for incident, problem, and change management.

Why should you apply?

• This is a fantastic opportunity to work in a growing FinTech environment with excellent growth prospects.
• With a global client base the role offers an opportunity to experience a wide variety of digital transformation projects – each with their own unique requirements and opportunities.
• We take career progression seriously, with investment into new and existing employee learning and development.
• You will learn a lot with exposure to multiple complex client needs.

Who is best suited to this role?

Background and Experience:

• Support Leadership: Proven experience managing a technical support function for SaaS products.
• Technical Expertise: Hands‑on ability to troubleshoot configuration issues and work with APIs, integrations, and cloud environments.
• Process Improvement: Skilled in implementing scalable support processes and tools.
• Stakeholder Management: Comfortable engaging senior‑level clients and internal teams under pressure.
• Industry Knowledge: Experience in SaaS, FinTech, Banking, or Wealth Management preferred.
• Communication: Excellent written and verbal communication skills for client‑facing interactions.

Mindset & Core Skills:

• Curiosity & Learning: Naturally curious with a strong desire to ask questions and deepen your understanding of the Wealth Dynamix solutions and the client's needs.
• Team‑Oriented: A collaborative team player who understands the importance of contributing to collective success.
• Communication Skills: Excellent communication skills, with the ability to adapt your style depending on the audience—whether it's running product demonstrations, writing documentation, or collaborating with internal teams.
• Agile Methodology: Understanding of tools and methodologies used in an agile software delivery process, with a focus on flexibility and iterative improvement.
• Self‑Starter: A proactive approach to self‑learning, constantly looking for ways to add value to clients, teams, and the broader business.

We believe we offer career defining opportunities and are on a journey that will build awesome memories in a diverse and inclusive culture. If you are looking for more than just a job, get in touch.