Travel Customer Care Advisor - Birmingham, United Kingdom - Succeed Recruitment Solutions

Succeed Recruitment Solutions
Succeed Recruitment Solutions
Verified Company
Birmingham, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

Have you ever dreamed of working in the exciting world of travel, but struggled to break into this highly sought-after sector without relevant experience? Well, now's the perfect time as our client are seeking enthusiastic and highly motivated Graduatesor Customer Service professionals to join their expanding travel customer care team based in Birmingham


As a Travel Customer Care Advisor, you'll have the opportunity to become an expert in the Business Travel Sector, work with B2B customers and be part of a dynamic, growing team.

You'll act proactively and address your clients' needs at any stage of theirtravels, ensuring high customer satisfaction and maintaining relationships at a 7 Star satisfaction standard.


These are full-time positions, with varied shift patterns between 7am and 7pm Mon to Fri and one in six Saturdays.

Our client can offer full training (inc. GDS), a competitive starting salary of £22k, full generous holiday allowance so you can rest and recharge,opportunity to work hybrid a few days a week after 6 months, exponential growth opportunities and much, much more


Role of Travel Customer Care Advisor:

  • Support B2B customers in their Business Travels
  • Liaise with suppliers and partners to resolve booking issues
  • Keep high satisfaction standards and exceed customer expectations as much as possible when managing bookings, queries and requests
  • Addressing, preempting and solving problems
  • Help define and establish best practices together with the rest of the team in sales, operations and customer care

Skills required for the role:


  • Customer Service Experience gained in a fastpaced office environment OR
  • Graduate looking to begin their career within the travel sector
  • Excellent telephone manner
  • Great attention to detail and accuracy
  • Ability to organise, prioritise and manage own workload efficiently to tight deadlines
  • Excellent team player with the ability to work independently
  • A flexible and adaptable approach to work
  • Ability to deliver a seven star service
  • Succeed Recruitment Solutions for the best Travel jobs, Multilingual jobs and Contact Centre jobs. _
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