Sales Administrator - Epsom, United Kingdom - Kenneth Brian Associates Limited

Kenneth Brian Associates Limited

Verified Company

Epsom, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Sales Administrator - Epsom

Kenneth Brian Associates are recruiting for an enthusiastic Customer Service Executive on behalf of a leading client based in the Epsom area who work within the retail sector.

The main scope of this role will be to provide efficient and effective supportto Account Managers and also Customers through a variety of different means.

Duties will include:

Give first line advice and guidance to customers and accounts managers with strong resolutions to any issues
Providing quotes
Overcoming delivery issues for products, and dealing with finance queries
Guiding customers though the process
Ensuring the CRM system is updated regularly
Following the customer through the journey A-Z to ensure customer satisfaction and upselling on products where possible

Experience Required

Have technical experience (whether it be face to face customer service or in the office)
Be a strong problem solver with good IT skills
Excellent customer service skills
GCSES C and above in Maths and English
IT proficient
Able to work in a fast paced environment and be adaptable
Must be a driver as once trained you will have to visit client sites on occasions