UK Customer Service Representative - Basingstoke
Only for registered members Basingstoke, United Kingdom
1 month ago
* This salary range is an estimation made by beBee
Job summary
As a UK Customer Service Representative, you will play a pivotal role in managing Clinical and Industrial customer accounts throughout the whole of the United Kingdom.
Responsibilities
- Oversee customer master data, which will require updating as necessary.
- Raise quotations, orders and schedule agreements to the required service level agreed.
- Handle telephone enquiries, maintaining good working relationships with customers and communicate daily on any issues affecting service.
- Engage with other departments within Thermo Fisher, building positive relationships with the Distribution Team, Planning and Finance Department to effectively manage customer expectations, regarding stock availability, customer pricing and payments.
Qualifications
- Experience of working within a customer facing environment as part of a team.
- Flexible working demeanor, someone who is highly organized and demonstrates excellent communication and problem-solving skills.
- Experience of using SAP would be an advantage with an intermediate to advanced skill level in Microsoft Word and Excel.
Job description
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