Apprentice Business Administrator/ Medical - Consett, United Kingdom - Woodspeen Training Limited

Woodspeen Training Limited

Verified Company

Consett, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Consett Medical Centre is a large GP Practice with over 17,000 patients.

The role of our reception/administration team primary is to answer the telephones, receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Working week
Monday - Friday 8:30am to 5:30pm, line close from 12pm to 1pm

What will the apprentice be doing?

Answering of telephones
Receiving patients in reception area
Making appointments with and directing patients to, the most appropriate healthcare professional
Filing and retrieval of medical records (electronic and manual)
Receiving incoming telephone calls, including emergency requests demanding decision
Message handling
Processing of repeat prescription requests and maintenance of clerical aspects of repeat prescribing service
Manage ambulance booking requests
Record statistical information for audit
Operation of clinical computer system
Scan/file documentation into electronic medical records
Liaising with doctors, hospital trusts ambulance personnel and community healthcare professionals where necessary
Communicate effectively with patients and carers
Recognize people's needs for alternative methods of communication and respond accordingly
Effectively manage own time, workload and resources
Work effectively with individuals in other agencies to meet patients' needs
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work