Adminstration Assistant - Cambridge, United Kingdom - ALQUEST Technical Recruitment

Description

Qualifications:


Responsibilities:


Provides administrative support to a department or individual


Duties may include:
typing, filing, answering phones, scheduling, calendaring, record keeping, coordinating meetings and conferences, obtaining supplies and/or sorting/distributing mail. May work on special projects to include recording, compiling, retrieving, reporting and analyzing information. Must be able to multi-task and prioritize. Strong communication skills and organizational skills are required. Proficiency with MS Office required. Minimal work direction needed, highly skilled and knowledgeable to the position.

Comments/Special Instructions

Max pay £14.36 per hour

Hybrid role - 2/3 days on site.

9am to 5pm Monday to Thursday and 8am to 4pm on Friday.

Location - (Cambridge)

Start Date

ASAP

Location
Cambourne, Cambridge


Duration
6 Months


Contract Type
Fixed Term Contract


Remote Role Y/N
Hybrid


Role Description
Sure Petcare is an exciting connected product, global business, in Cambridgeshire.

At Sure Petcare we give an extremely high level of customer service and see this as a major asset for our business.

This not only keeps our existing customers happy but also helps drive new sales through word-of-mouth recommendation.

We have a large customer base in Europe and have an immediate need for a flexible, multi-lingual member of staff to provide local language customer service.

Role Functions

(Functions include, but are not limited to, the following)

• You will be fluent in one or more core EU languages (German, French or Dutch) & English.
• Working with our European fulfilment & contact centre to ensure smooth provision of customer service and product delivery. Working with the rest of the customer service team, providing cover where necessary.
• Direct contact with existing trade customers. Obtain feedback from customers on areas where Sure Petcare can improve its offering.
• Support of ongoing business operations, including the setup of new systems, occasional order taking, sales administration, and trouble shooting.
• To assist with social customer service (Facebook & Twitter) in Germany

Experience, Knowledge & Skills

• They will have a good understanding of technology, especially connected products and IOT (Internet of things)
• They will have clear written and oral communication skills required for contact with customers and preparation of new support materials
• They will have an excellent telephone manner and be able to adapt their approach for the differing requirements of consumer and business customers
• They will be able to pick up new skills easily and not be afraid of a technical product which requires the ability to learn quickly and troubleshoot the product, talking customers through their issues
• They will be an organised person, confident to work independently and happy to adapt to the varied requirements of the role
• Experienced in Microsoft Office, including Word and Excel, knowledge of SalesForce or other CRM systems would be an asset

Other skills that would be advantageous but are not a requirement are as follows:

• Experience with connected products or IoT products and service
• Experience of social customer service

Qualifications & Education

• A Level or equivalent
• Fluency in German, Dutch or French

Job Types:
Full-time, Temporary contract

Contract length: 6 months


Salary:
£11.00-£14.36 per hour


Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Cambridge: reliably commute or plan to relocate before starting work (required)

Work Location:
One location


Reference ID:
ALQ18207

Expected start date: 16/01/2023