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    • Salesforce Service Manager - United Kingdom - Intec Select

    Intec Select
    Intec Select United Kingdom

    3 weeks ago

    Default job background
    Technology / Internet
    Description

    Service Manager / Salesforce – Remote (UK-based) – Circa £71K + Benefits

    I'm working with a high-growth SaaS scale-up that operates within a highly regulated industry, and they're currently looking for a hands-on Service Manager with deep Salesforce experience to join their team.

    My client is seeking someone who understands the nuances of service delivery in a regulated environment and can bridge the gap between business operations, support, and technical delivery. You'll be responsible for owning the platform's day-to-day service management, leading deployments and change activity, and ensuring everything runs smoothly from a configuration, performance, and compliance perspective.

    Role & Responsibilities:

    • Take ownership of the live service for a Salesforce-native SaaS platform
    • Manage the configuration and deployment of Salesforce changes across environments
    • Work closely with technical teams on customisations and integrations
    • Lead incident, problem, and change management using ITIL-aligned processes
    • Act as the main escalation point for technical issues and platform-related incidents
    • Ensure the platform adheres to compliance and regulatory requirements
    • Drive continual service improvements and support scalability as the business grows

    Essential Skills & Requirements:

    • Strong, hands-on Salesforce experience, including deployments and configuration
    • Proven background in Service Management or a similar application/platform support role
    • Understanding of the Salesforce ecosystem, limitations, and best practices
    • Experience in a regulated environment (e.g. fintech, healthtech, legaltech, insurtech, etc.)
    • Familiarity with ITIL processes, especially change, release, and incident management
    • Excellent communication and stakeholder management skills
    • Proactive and adaptable—comfortable working in a scale-up setting
    • Desirable: Salesforce certifications (e.g. Administrator, App Builder)

    Package:

    • £71K basic salary
    • Remote first environment - (once or twice per month in the London office)
    • Pension contribution
    • Life Assurance
    • Income Protection
    • Private Medical Insurance
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