Dental Receptionist - Holsworthy, United Kingdom - Holsworthy Dental Centre
Description
What the role involves:
- Understand the vision and brand message for the practice
- Front of house and receptionist duties; telephone management including booking and rescheduling appointments
- Processing payments and recording daily takings
- Opening and closing the practice
- Provide outstanding customer service at all times, deal with patient objections effectively and efficiently
- Follow all practice systems and procedures
- Any other ad hoc responsibilities as reasonably requested
Benefits
- Auto enrol pension scheme
- 24/7 access to free Employee Assistance Programme
- 20 day holiday allowance plus bank holidays (pro rata)
- Dental allowance and eye care vouchers for VDU users
- Career opportunities across the Dentex Health group
What we need from you:
- Good communication and customer service skills, keeping patient satisfaction in mind
- Excellent professionalism and relationship building skills
- Able to work intuitively and adapt to change
- Strong work ethic, teamwork ability with an enthusiastic peoplefirst attitude
- High levels of attention to detail
- Proficient user of the requisite dental software and Microsoft package
- Vaccinated against Covid19
About us:
Established in 1974, Holsworthy Dental Centre offers dentistry for all the family.
Located in a busy market town close to the Devon and Cornish coast, we have good links to Exeter and Plymouth and easy access to the motorway and national rail.
We pride ourselves on offering a healthy, happy, stress-free and supportive environment for your learning and development.
A word on Dentex; whether you are a dentist, work as part of a clinical support team, or are in a non-clinical role, when you meet us you will recognise the spirit, passion and energy coming from a group of empowered people who are inspired to grow the business and make it a great place to work.
Responsibilities:
- Responsible for front of house and receptionist duties and delegating tasks appropriately
- Overseeing the full remit of reception and coordinating with associated team members
- Confident telephone management including booking and rescheduling appointments
- Timely administration including collecting consent and medical history forms
- First class patient care with the utmost care, skill and attention to detail
- Forward planning diaries for Clinicians
- Processing payments and recording daily takings
- Opening and closing the practice
- Supporting the Practice Manager with various tasks
Work Hours & Benefits
- Holsworthy Dental Centre is fully up to date with current standards and best practice
- Friendly and highly motivated team orientated environment
- Normal working hours Monday
- Friday between 8.45am 5.30pm with 1 hour for lunch
- Occasional Saturday mornings and early/late finishes by arrangement
Qualifications / Knowledge / Skills
- Confident using Microsoft Office Suite for preparing treatment plan letters etc.
- Knowledge of and proficient user of 'Systems for Dentists (SFD)' beneficial
- Able to work autonomously and diligently
This is a great opportunity to join a high growth company that can offer excellent career progression and development prospects.
This role would suit somebody who enjoys a variety of work and has experience already as a receptionist or customer services.
Dental experience highly desirable.
