Member Support Executive - Smeeth, United Kingdom - The Recruitment Network

The Recruitment Network

Verified Company

Smeeth, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Who are we?

The Recruitment Network is the largest and fastest growing global community of recruitment leaders, and we are passionate about helping them drive performance and profitability, with purpose.

We are growing, fast, and we need some more superstars to join the family.

If you want to help people exercise their potential, and like the sound of transforming individuals, teams and businesses to achieve what they are capable of, we have a great opportunity for you.

Where?

We are lucky enough to be an intentionally remote business, working from home full time but getting together for team meetings and any excuse for a social.

We also have TRN HQ situated at Evegate, just outside Ashford which we can use whenever we like

Although we are remote, our new recruit
must to be local-ish to the Ashford area with a space at home suitable for focus and productivity.

How much?
We are looking to offer £22,000 - £24,000 for this role (doe) - with 25 days holiday, pension and WFH reimbursement

What are the hours?

You will be required to work 7.5 hours per day (7 on a Friday) between 07:30 and 19:30 (not including any breaks you take).

If the needs of the business are met, you completely own your day.

When?

We are ideally looking for someone to start with us asap but will obviously work with the right person to take notice periods into consideration.

So, what will you be doing?
The support of our clients and their teams is paramount to the success of TRN. You will be responsible for a large portfolio of existing TRN Members (Recruitment Business Owners), so we are looking for someone to;

Help members of the TRN Club make the most of their membership experience by keeping in touch with them regularly
Onboard new members and make them feel welcome from moment one
Proactively support the members by directing them to tools, support, learning and events
Identify gaps and opportunities and ensure members are held accountable to the actions which will help their business, feel supported and valued
Respond to queries which come in via whichever channel is the most appropriate
Identify opportunities to wow members and influence member loyalty
Review member data and identify gaps and priorities for focus
Generate ideas which will improve the content and product

If you're successful, you'll soon realise that a job in the Ops Team is varied and fast paced. You will be involved many things and will be expected to multi-task with ease and finesse

As the business is very team led, there could be some of the following:

Uploading daily/weekly content and events to TRN World (our online platform)
Supporting with online event management and associated administration
Managing Zoom recording
Document formatting/PowerPoint creation
CRM and diary management

As part of your induction, you will learn more about the business, our products and how we work.

We will need you to have knowledge of Microsoft Office and Outlook.

Knowledge of the recruitment industry is useful but not essential, and the use of our online systems can be taught (you just need to be hungry to learn and have a decent brain).

We will give you the support you need.

The role of Member Support Executive relies heavily on particular personality traits and skills in order to flourish.

The main things we need you to be damned good at are;