Quality Assurance Auditor - Gloucester - Pro Global

    Pro Global
    Pro Global Gloucester

    2 days ago

    Description

    Position Overview

    The Quality Assurance (QA) Specialist is responsible for ensuring the accuracy, consistency, and regulatory compliance of delegated authority audit reports delivered to London Market insurers, including Lloyd's Managing Agents.

    This role oversees the end‑to‑end QA process, supports continuous improvement in audit methodology, and ensures outputs meet both internal standards and external market expectations.

    The ideal candidate has strong audit experience within the insurance or delegated authority space, strong analytical and writing skills and a sharp eye for detail.

    Key Responsibilities

    Quality Assurance & Review

    • Conduct comprehensive QA reviews of delegated authority audit reports (MGAs / Coverholders, TPAs, claims, underwriting, and governance audits).
    • Assess factual accuracy, completeness, consistency and clarity of audit findings.
    • Review draft recommendations and the priorities attached thereto.
    • Ensure reports align with regulatory requirements, including Lloyd's Delegated Authority Scope and Guidance, local regulatory requirements, (Lloyd's licensing where applicable) and client‑specific guidelines.
    • Identify gaps, ambiguities, or inconsistencies and provide constructive feedback to auditors to improve report quality.

    Governance & Compliance

    • Maintain high standards of documentation and version control across all report outputs.
    • Ensure that all QA processes support compliance with:
    • Lloyd's oversight standards;
    • FCA and PRA requirements; and
    • Internal audit frameworks and methodologies.
    • Support the implementation of quality frameworks to enhance transparency and audit robustness.

    Process Improvement

    • Continuously enhance audit process / procedures and QA, to promote efficiency and consistency across the audit reporting process.
    • Analyse and escalate recurring error/ omission conditions, audit failures and propose training, tools, or workflow improvements.
    • Support calibration sessions to ensure uniform interpretation of findings and risk scoring across the audit team.

    Stakeholder Management

    • Collaborate closely with auditors, audit managers, and subject‑matter experts to resolve issues identified during QA.
    • Engage with clients, where needed, to clarify expectations, reporting standards, and audit scopes.
    • Provide guidance to junior team members on writing standards and report structure.

    Training & Development

    • Deliver feedback and training to auditors to enhance report writing, documentation quality, and analytical rigor.
    • Contribute to internal training materials and toolkits to uplift overall audit reporting capability.

    Skills & Experience Required

    • Proven experience in delegated authority auditing, quality assurance, internal audit, compliance, or insurance operations within the London Market.
    • Strong understanding of Coverholder and TPA audit requirements, including regulatory expectations.
    • Excellent written communication skills with the ability to articulate feedback clearly and concisely.
    • Excellent attention to detail and ability to identify inconsistencies or errors within and between reports.
    • Ability to manage multiple priorities and work to tight deadlines.
    • Experience working with Lloyd's Managing Agents or London Market carriers.
    • Knowledge of Lloyd's Minimum Standards (particularly DA oversight).
    • Experience coaching or reviewing the work of other auditors.
    • Familiarity with audit management systems and reporting tools.

    Qualifications

    • Additional training or certification in delegated authority or audit methodologies advantageous.

    Key Attributes

    • Detail‑oriented and thorough.
    • Strong analytical thinking.
    • Verbal and written communication skills.
    • Collaborative and supportive team player.
    • Able to challenge constructively and diplomatically.
    • Committed to continuous improvement and high‑quality delivery.

    The Company

    Pro is a specialist outsourcing and consulting company focused solely on the insurance and reinsurance industries.

    We work with clients to identify changes needed to improve their business processes, minimise operating overheads and implement the controls required to meet new regulations, delivering tailored solutions to meet clients' needs.

    Our UK offices are in Gloucester, Glasgow, Liverpool, Horsham and central London. We are also a global company with offices in the United States, Cologne and Unna (Germany) and Argentina. We also operate a hybrid working model so you can work at home and in the office.

    We provide expert support in the areas of underwriting, claims management, financial and technical accounting, and risk and auditing, utilising the best technology available on the market and adopting a proactive approach.


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