Administration Support - Chelmsford, United Kingdom - SIRM UK Marine LTD.

Description

Administration Support /Contract Officer
Job Brief

To work cooperatively with both internal and external customers providing administrative support over a range of administration tasks within the SIRM Maritime business.

With a primary focus on supporting our large satellite and terrestrial airtime business and ongoing contracts.


Responsibilities:

• Able to undertake general administration functions and tasks within the business
• Produce comprehensive and accurate quotations directly to customers in a timely manner and proactively follow up to ensure customer satisfaction and resolve any complaint.
• Proactively support Engineering community and regional offices with Administration tasks when required
• Accurately process customer orders and requests, ensuring internal processes are followed
• Monitoring customer accounts/usage and provide comprehensive data reports to help the

Skills, Qualifications and Knowledge Required

• A selfsufficient individual who requires minimum supervision but nonetheless understands the need for processes and independent business governance
• An excellent communicator able to operate at different levels within customer, company, and partner organisations
• Experience of dealing with customers on a daytoday basis to ensure their satisfaction.
• A team player who recognises the need to contribute in a multidisciplined team
• Numerate and literate.
• Attention to detail
• Positive mental attitude
• 23 years Customer Service experience
• 23 years Administration experience
• Experience of the Microsoft Dynamic business environment desirable
• Experience of the airtime billing systems desirable
• Evidence of using initiative and being proactive desirable

This role will be office based with significant display screen equipment use

Occasional travel may be required.

Monday - Thursday

Friday


Job Types:
Full-time, Permanent


Salary:
£19,000.00-£26,000.00 per year


Benefits:

• Company pension

Schedule:

• Monday to Friday

COVID-19 considerations:
As per government guidelines


Ability to commute/relocate:

• Chelmsford, CM3 5ZA: reliably commute or plan to relocate before starting work (required)

Work Location:
One location