Funeral Service Operative - London, United Kingdom - Dignity

Dignity

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

There's more to funerals than you think...

At Dignity, we are committed to providing people with the highest standards of services and care, helping our clients every step of the way when they need us most.

We exist to serve our clients, families, and communities for all their end-of-life needs. We strive to understand and meet their needs, whilst acting with sensitivity and empathy.

We are focused on delivering the highest quality of service, with choice and flexibility for the best value for money.

Great service comes from great people who are all aligned with our purpose and vision, to be the UK's Leading Provider of End-of-Life Care.

We work in teams, and just like a family, we care for and protect our people and those that we look after.

We embrace our diversity, celebrate our differences, and help each other grow.

Interested in becoming part of our family...?

We currently have an opportunity for a Funeral Service Operative to join our dedicated team of funeral professionals based from our Care Centre in Kensington who support our communities and branches across North West London.

What Will I Be Doing as a Funeral Service Operative?

As a Funeral Service Operative, you will be at the very heart and focal point of our business, persistently delivering consistently high levels of client services to the deceased and their families.

Some of our posts will require you to assist our on-call rota at night and on the weekend, though this will be fully discussed with you throughout the recruitment process.

Other duties will include:

Managing all transfers of deceased into our Care Centres, Funeral Homes, Places of Worship, private residence, and any other thirdparty premises. Organising relevant documentation, and dealing with third parties (e.g., police).
Participate in the care of the deceased, including preparation, first rites, dressing, and encoffining as required.
Always maintain excellent standards of vehicle cleanliness and operating efficiency.
Ensure vehicles are stocked and fuelled as required and that safety checks are carried out.
Provide professional and respectful service delivery and maintain high standards of personal presentation, conscious that you represent Dignity, which includes the Care Centre(s) and also the individual Brand and their Branches and external stakeholders.
Support the Funeral Director on the day of the service, completing checks, driving and maintaining the fleet, bearing the coffin, and assisting during the ceremony.
You will drive, clean, and maintain funeral vehicles and will be called upon to support the Funeral Director in very specific procedures with regard to the identification of the deceased which require an eye for detail, accuracy when capturing or transferring details in writing, and a commitment to getting it right every time.
The role is a physical one, with a focus on teamwork, and you will be expected to be flexible with regard to the duties you undertake
Contribute to the maintenance of the presentation of our site and facilities; by assisting in ensuring offices, chapels, workshops, mortuaries, garages, yards, etc. are kept clean and tidy and free from hazards.
Participation in providing overtime (to include outofhours funeral services and transfers etc.) or holiday cover for colleagues within reason and as required.

What Do I Need?

A full UK driving licence (manual)
Good level of physical fitness, as this role will involve heavy lifting duties
The necessary documentation for a basic DBS, reference & driving licence check.
Pride in your appearance, ensuring you are always professional
A caring and empathetic nature
The determination to deliver excellent client services

What do you get?

An annual salary of
£26,364.00
Accruing days holiday + bank holidays
Company Pension Scheme
Opportunity to enrol on several of our apprenticeship schemes
Full uniform provided

What are the next steps?

Learning & Development

Our Learning and Development team works with our people to increase the knowledge and skills needed to deliver their roles and develop themselves.

We are also investing in our people with a wide range of bite-sized digital topics that allow you to guide your own professional development in engaging and effective ways.

These range from our Diversity and Inclusion training and Mental Health Awareness to How to Cook in Spanish

Apprenticeships

From HR Administration to MBA level qualifications, our Learning and Development team provides professional development opportunities at all levels across our organisation.

Equality, Diversity, and Inclusion Statement

Our Vision is to connect with our clients, colleagues, company, and communities based on our principles whilst celebrating our differences.

We aim to empower leaders and colleagues to seek out and understand new voices and perspectives; to be vocal about inequity and exclusion, and to take decisive