Key Account Executive - Carlisle, United Kingdom - Six Degrees Recruitment

Six Degrees Recruitment

Verified Company

Carlisle, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

PURPOSE OF ROLE:

To provide effective administrative support to the Group Head of Sales and wider sales team, being widely involved in a range of sales team functions and projects.

Provide customer service support to the customer base; building relationships with customers (and colleagues) to achieve goals; delivering a great customer experience whilst balancing and supporting the administrative needs of the business.

Assisting the Business Development Managers, supporting the development of regional growth plans.

KEY ACCOUNTABILITIES:
Sales and Administration

Be responsible for the sales administration, working in conjunction with other members of the Sales team and Customer service team.
Support with the quotations process, ensuring that quotations are priced and issued in a timely manner, meeting (and managing) customer expectations.
To accurately record and input data into relevant IT systems, ensuring compliance with any relevant legislation.
Provide excellent customer service, account management and reports, to a range of key customer accounts as the designated contact.
Assist customers with their enquiries, solving and taking ownership of any issues or problems as they arise.
Support with customer followups, to improve conversion rates.
Support with the coordination of tender packs and pricing proposals.
Assist the Group Head of Sales, Business Development Managers,, Sales Coordinators and Area Sales team with activities and projects that are aimed at maximising customer loyalty and retention.
Attend customer meetings where appropriate.
Produce reports on a weekly / monthly basis as required
Assist with marketing activities and projects as and when required, including the monitoring of Social Media accounts.
Closing sales and customers.
Have an excellent understanding of our products and services, and to be confident advising about them.
Work in coordination with National Account Manager, Area Sales Managers and Business Development Managers to support strategic sales initiatives.
Communicate new product / service developments or offerings, to prospective / existing customers
Adhere to relevant GDPR legislation when working with customer data and information.

The top 5 things about you that are most important:

Passionate about what you do, you have a keen eye for detail with an organised, methodical (yet flexible) approach to your work
Enthusiastic, reliable and enjoy working hard to deliver high standards for customers and colleagues, you are a great communicator
You love to generate and communicate ideas aimed at improving the efficiency, effectiveness and sustainability of the business
Happy to work on your own, or as part of a team, using initiative and being able to multitask as priorities flex and change
Enjoy working with (and are comfortable with) IT systems

Qualifications & Experience:

Essential:
A willingness to learn and develop

Organised and hardworking

An excellent communicator who puts the customer experience at the forefront of their thinking

Desirable:
Experience in a customer service type role

Salary:
£16,441.33-£56,441.21 per year

Benefits: