Service Coordinator - Stoke-on-Trent, United Kingdom - ISS Facility Services

ISS Facility Services

Verified Company

Stoke-on-Trent, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Service Coordinator - Recruitment

Contract:
Key Account Network

Location:
Staffordshire

Hours of work: 40

Contract Type:
Permanent
We are currently recruiting for a Service Coordinator to work as part of the Operational Administration team.

The main purpose of the role will be to support operational field team's, account teams and any other relevant department to deliver a high level of service to meet our customer needs and expectations.

As the Service Coordinator you will engage with recruitment partners to support the resourcing requirements of the Key Account Network field operation.

Key Responsibilities

Maintaining and updating trackers to assist in the resourcing and onboarding of temporary placemakers
To ensure escalation of any pending issues to ISS Management within the SLA agreement
Develop and maintain good working relationships with internal and external customers
Collating data and inputting information into relevant reporting system as required
Creating and maintaining business reports and records of activity for resourcing statistics
Supplier liaison for any agency queries
To assist with the training of employees on resourcing procedures
To correctly follow instructions for loading vacancies as per manager requests efficiently
Ensuring all information necessary is stored in the system, up to date and accurate
To contribute to regular business updates through conversations, meetings and supply of written reports
Preparing documents to send to internal teams and/or external customers

Professional and Personal Competencies/Qualifications

Experienced in adhering to customer and business KPIs and SLAs
Demonstrates the ability to monitor and respond to short term work volume variations and ensure team functions are covered to meet the demand
Ability to work on their own initiative in liaison with line manager/ supervisor
Good communication skills
Experience of reporting and communicating data to both clients and other team members
Demonstrates a proactive approach to delivering excellent customer service, able to think and react to changes in the field
Analytical and methodical in approach

The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families.

ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

Schedule: