Bookings Administrator - Derby, United Kingdom - Nuffield Health

Nuffield Health

Verified Company

Derby, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

HEAD OFFICE
Bookings Administrator

Bookings Administrator

Derby Hospital | Outpatients | Permanent | Part Time

Salary £19,578 pro rata

19 hours per week | 2 positions available

Shift Information - Availability required for various shifts between 7.45am-6.00pm Monday - Friday, may have the occasional Saturday morning 9am-1pm

Are you a confident and customer-focused administrator, who's passionate about great customer service? Then you could be just who we're looking for.

Join the nation's largest Healthcare Charity and be part of a talented team, doing incredible work to shape the health of the nation.

The Opportunity

The Bookings Administrator will be responsible for effectively and efficiently administering a large caseload of patients from referral to booking, ensuring the company is able to meet / exceed their service deliverables from a quantitative and qualitative perspective for all referrers at all times.

As a Booking Administrator you will;

Liaising between the Consultant/secretaries and patient to book both Assessment 1st appointments and follow up appointments and advise the referrer of arrangements.

Administer company referrals from referral to discharge in accordance with the company's processes and procedures and within agreed specified timescales.

Maintain accurate and up to date records of all caseload activities in accordance with company processes and procedures and within agreed timescales.

Manage all patient queries during their case life.

Outpatients reception. Meet and greet patients /take payments

The Person

As an experienced Customer Service individual you will have the following skills:
Previous experience working in a fast paced customer service environment

Demonstrable ability to prioritise and organise a workload of changing priorities in a fast-paced environment

Excellent telephone Manner

Excellent verbal and written English communication skills

Good working knowledge of excel, word, outlook, bespoke database

Excellent attention to detail

An understanding of the importance of policies and operating procedures

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From a cycle to work scheme to financial wellbeing support, gym membership, private healthcare and more. At Nuffield Health, we take care of what's important to you.

Join Nuffield Health and create the future you want, today.

It starts with you.