Part Time Hotel Receptionist - Chester, United Kingdom - The Mill Hotel and Spa

The Mill Hotel and Spa

Verified Company

Chester, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Part time

Description

Job Ref:
BES5375

Branch:
The Mill Hotel and Spa

Location:
The Mill Hotel and Spa, Chester

Contract type:
Permanent

Hours:
Part Time

Shift pattern:06:4- 15:00, 14:4- 23:00

Hours per week:24-32

Posted date:07/05/2024

Closing date:08/06/2024

We currently have an amazing opportunity to join the team as Part Time Receptionist. Working 3-4 days a week. Shifts include Midweek and Weekends

Bespoke BenefitsWhat's in it for you?

We believe that great hospitality can only be delivered by a happy, motivated and engaged team; so this is at the heart of our culture and of our 'Be-Attitude' values.

We are proud to provide equal opportunities for our team members, encouraging inclusive and creative culture, providing long-term careers, supporting community and assisting in environmental matters.

The Role

As a Receptionist you will be responsible for maximising room revenues in line with the Company's standards, providing efficient and courteous service, to ensure total guest satisfaction.

Key Responsibilities of the role:

To be familiar with the days business, including arrivals, departures, and special requests.
Deal with guests promptly upon arrival and departure, as per Company Standards for check in and out procedures.
To have a good understanding of the guests' requirements when they are checking in or out.
To ensure all cash, charge, float and till procedures are carried out accordingly.
Demonstrates a working knowledge of all services and facilities of the hotel, and local area.
Keeping the team up to date by attending the daily meetings.
Maximise sales through upselling, using incentives and promotions
Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently
Ensure prompt resolution of customer complaints
Professionally and competently operates the telephone system in line with both operating and Company Standards.

Requirements of the role:

To have worked in a hotel or with people in a customer related role.
Excellent Customer service skills, to be able to follow standards and to have good organisational skills.
To be able to make decisions in a fast paced environment and to enjoy it
To be able to communicate well to each other and guests
Be able to use a phone and computer system.
Weekend availability

Being Bespoke:

We stand today as the UK's Largest Independent Hotel Group, owning a number of hotels and partnering with an ever-increasing portfolio alongside this.

Every agreement we have is Bespoke by name, and bespoke by nature. Our properties range from specialist golfing hotels, to award-winning spa resorts and chic city centre properties. We pride ourselves on a diverse roster and a unique, individualised management style