Contact Centre Manager - Middlesbrough, United Kingdom - TOOB Limited

Description

As the fastest home broadband provider in the UK, we are delighted to be expanding our customer service department through opening a new site in Teesside Not only is the broadband fast, the growth of the team and customer base is equally speedy

Having launched in 2019 we now have nearly 200 employees and have exciting plans to further expand our network and customer base in 2023 and beyond.

To help us do this we need an experienced call centre manager to join us on our journey and build a greatteam in Teeside.

If you are ready for a challenge and happy to become the face of toob in Teesside, read on

We all know people must go to work, but here at toob we go further, and ensure our team enjoy coming to work by supporting our colleagues in any way we can.

It's not just our employees that we care for, our sales team is out and about engaging with people in the community all the time - which leads us to partner with some great causes and organisations, such as

• Partnering with a local community radio station, providing free tech support
• Providing free connections to local community buildings including churches, synagogues, and mosques
• Aiding the homeless by providing food and volunteering our time to work in a soup kitchen
• Sponsoring an event and fund raising to provide equipment for specialist children's hospitals
• Sponsoring Southampton's bid to be UK City of Culture in 2025, which will help deprived areas across the region
• Providing technical support and equipment such as tablets to a children's football event, saving them £1,000

What's in it for you?

• Salary up to £55,000 per annum
• 40 hour working week
• 25 days plus BH
• 10% bonus based on company performance, paid annually
• Hybrid working potential you'll help us achieve this
• Private medical insurance
• Monthly incentives scheme with £100 vouchers on offer
• Some travel to Portsmouth head office with potential for annual visits to Cairo, Egypt

What are we looking for?

A progressive-thinking call centre manager to run our new flagship office in Middlesbrough, which will include growing a large team from the ground up.

So, if you are looking for a job where you really can make a difference, by making decisions that positively impact the company in its early stages and without being held back by red tape, toob is the company for you.

No scripted calls or unrealistic KPIsIt's all about the customer experience and ensuring our customers are supported, happy, and gaining full use of the amazing broadband speed available to them.

Hierarchy is not important to us, it's run like a family business - where everyone is equal.

With support from Andy the Operations & IT Director and Simon your direct line manager who owns the end-to-end customer experience, you'll lead the way for us to build and replicate what we already have in the south, "up north" - which will include buildingrelationships with the local councils, business forums and educational establishments.

What qualities are we looking for in you?

• An experienced call centre manager with an inquisitive nature and an interest in technology
• You'll know what good looks like, and set us up to deliver it
• A desire to help people the clue is in the job title
• Ambitious, careerdriven we'll create the opportunity for you to shape your role and progress
• Creative and innovative we welcome your ideas and input
• You're a selfstarter who's motivated to do a good job, with a positive cando attitude
• A natural leader we will be looking to you to create your own team from scratch

To be considered, or to find out more, contact Kelly Jones at Hays.