Housing Support Officer - Slough, United Kingdom - YMCA St Pauls Group

YMCA St Pauls Group

Verified Company

Slough, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Housing and Support Officer

Responsible to:
Housing and Support Manager

Responsible for:
No direct reports

Hours of Work: 40 hours on a shift rota including weekends - plus 1 hour paid lunch break per day

Work Location:
YMCA Slough, although may be required to work at any YMCA location

Organisation Context

YMCA St Paul's Group (SPG) is the largest YMCA in Europe and a leading provider of supported housing in London and beyond, providing a safe place to stay to about 1,200 young and vulnerable people each night.

We provide housing and support to those in need of a place to call home and support them with services that empower them to build a positive future.
We support children, young people, and families to be safe, healthy, connected, and confident.
We bring people together by encouraging them to be healthy, physically, and mentally.
We help nurture an environment where people of all faiths and none can understand and express the love of God.
We empower our residents, staff and users by providing them with excellent service and welcoming properties where they can thrive.
We enable the Charity to respond to the future with an equipped and empowered workforce that is flexible and agile.
The vision of YMCA St Paul's group is to empower young people by providing the resources and support so they can thrive. We wish to create inclusive, active and healthy communities where everyone can flourish.

Our approach is informed by our Christian faith and we work with fellow community collaborators to see this vision realised.

Our core values underpin the way that we deliver our work, and our aim is to create an inclusive culture where our staff, residents and customers feel a sense of belonging and can be their authentic selves.

Job Purpose

To provide housing management and housing related support to a caseload of residents
To be responsible for the monitoring of all rent accounts ensuring that both personal and housing benefit elements are paid regularly taking early intervention and prevention action to minimise rent arrears, only taking enforcement action when necessary
Work collaboratively with other departments in particular, Facilities and Property Management and other community operations teams (Health and Wellbeing, and Children Youth and Families) to deliver the best service for our residents
To ensure that residents receive services relevant to their needs, arising from their Outcome Star assessment action plans
To be responsible for ensuring that the Inform is maintained accurately times for all residents with whom you have contact
To support residents to engage and participate in Progression activities
To work proactively with residents to highquality and affordable moveon accommodation
Maximise resident's uptake in Progression opportunities by working alongside the Progression Coaches
Maximising housing occupancy and minimising voids by taking proactive action
Ensure that residents comply with Tenancy and License conditions, and taking action to deal with any antisocial behaviour as instructed by the Housing and Support Manager

Duties and Responsibilities

Housing Management

Be responsible for the intake of residents, undertaking all required paperwork and ensuring that the licence agreement and all relevant policies and procedures fully and clearly explained
To be responsible for the monitoring of all rent accounts ensuring that both personal and housing benefit elements are paid regularly taking early intervention and prevention action to minimise rent arrears, only taking enforcement action when necessary
Maximise housing occupancy and minimising voids by taking proactive action, including void inspections, and facilitating referrals, interviews and assessments
Proactively investigate and address all cases of antisocial behaviour

Support

Carry out Outcome Stars assessments and collaboratively create personcentred actions using a Psychologically Informed approach
Review and update assessments and actions as led by residents at appropriate intervals in accordance with policies and procedures
Be responsible for monitoring client's welfare, including physical and mental health, substance misuse and to intervene with appropriate strategies as needed
Liaise, advise, and advocate with the client to external agencies
Carry out Facilities Checks and Wellbeing Checks as required in accordance with policy and procedures
Ensure work is delivered collaboratively with all other departments in particular the Property and Facilities team, and other community operations teams (Health and Wellbeing, and Children, Youth and Families)
Ensure that Safeguarding procedures are followed, taking action to report concerns proactively in accordance with our Safeguarding Policy and Procedures
Work in partnership with the Progression team to ensure residents maximise their engagement with Education