Customer Care Coordinator - Halifax, United Kingdom - Farr Associates Recruitment Limited

Farr Associates Recruitment Limited
Farr Associates Recruitment Limited
Verified Company
Halifax, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Customer Care Coordinator

Halifax

starting salary £22,500


A leading UK Manufacturing specialist is looking for an experienced Customer Service Administrator that can manage a portfolio of key customer existing accounts, updating on new products and promotion activity in line with the customers regular orders.


I am looking for someone that is interested in learning a technical product and wants to build a career with a great company - full training is offered and I would expect the training timeframe to be around 10-12 months before you are fully up to date with the processes, products and systems that they use, so I need someone that is keen and eager to learn.


As well as processing key orders for existing accounts you will manage a portfolio of customers that you will call regularly to manage their accounts, update them on new products and see if there are any areas you can maximise on their customer order as there may well be products that the customers are unaware of that need to be identified by you.


This is driven by excellent customer service, and you will need to be proactive in your approach - speaking daily with these customers and building a rapport with them.


The training offered is superb and career development within this business is offered in various directions dependant on where your niche will be.


You will need to be confident with systems and numeracy - as they are quite complex - trainable but complex.

You will be involved in all aspects of sales support administration, fast paced manufacturing open office site.


This role is ideal for a pro-active and well organised individual who is looking to develop their existing sales support skills in a busy services environment.


  • You will be assigned some existing key customer accounts that you will develop through delivery of excellent customer service this is NOT a sales role its liaising with existing customer and advising on product savings and new additions to the portfolio of products as well as managing current regular orders.
  • You will build fun relationships with the customers and plan monthly calls with them looking after all of their needs, checking on their orders and keeping them happy and looked after.
  • Along with processing customer sales orders, provide quotations, processing customer invoices, organising deliveries, liaise with production for lead times for customers, update customers record accurately and generally account manage all existing customer enquiries.
The package offered comes with a full training programme.

Monday to Friday.


Superb holiday allowance and benefits to be discussed - this is a an office-based role in the Elland/Brighouse location in Halifax.

Please feel free to call me to discuss the role requirements and your suitability.

Competitive salary with a great holiday allowance and free parking on site, extra incentive bonus.

Situated in a great new office environment.

Lisa Farr

FARR Associates Recruitment Limited


Job Types:
Full-time, Permanent


Salary:
£22,500.00 per year


Benefits:


  • Casual dress
  • Company events
  • Company pension
  • Cycle to work scheme
  • Discounted or free food
  • Life insurance
  • Onsite parking
  • Private medical insurance

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • No weekends

Supplemental pay types:

  • Yearly bonus

Experience:

- sales admin: 1 year (required)
- telephone based customer support: 1 year (required)


Work Location:
One location


Reference ID:

SALESADMIN
More jobs from Farr Associates Recruitment Limited
See all jobs of Farr Associates Recruitment Limited