Customer Complaints Handler - Glasgow, United Kingdom - MERJE Ltd

MERJE Ltd

Verified Company

Glasgow, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Full time / permanent

Monday - Friday, 37.5 hrs 8.30am - 5pm
**Glasgow

Hybrid working**We have a fantastic opportunity for a motivated and customer focused individual to join my clients Complaints team as a Complaints Handler.

We are currently looking for a Complaints Handler to investigate and respond to customer complaints, ensuring an exceptional customer journey.

The Complaints Handler will also review and monitor complaint volumes, identify trends and causes to try and preventfuture complaints and improve our customers experience.

What you will be doing as a Customer Complaints Handler:

We need someone who can take ownership of complaints, fully investigate and resolve them in a timely manner in accordance with our complaints policy
Providing the highest standard of customer service adhering to our principles and working to FCA guidelines
Liaise with internal stakeholders to action appropriate resolutions where possible
Prepare and deliver complaints training to internal stakeholder
Review causes of complaints and provide analysis of trends
Identifying and highlighting opportunities to reduce complaint volumes
Review and prepare files for consideration by the Financial Ombudsman Service
Ensure complaints are recorded accurately and promptly on the Complaints log
Develop strong relationships with key internal and external stakeholders

Ideal Customer Complaints Handler: