Customer Service Administrator - Guildford, United Kingdom - Page-Hired
Description
Customer Service Administrator - Guildford
- Competitive salary and benefits package.
- Opportunities for professional development and career advancement.
- A supportive and collaborative work environment.
- Training and resources to help you succeed in your role
As a Customer Service Administrator, you will be the first point of contact for our customers, providing outstanding service and support.
A manufacturing business based in the heart of Guildford.
The role of Customer Service Administrator:
- Manage and resolve customer complaints, ensuring a high level of customer satisfaction.
- Process orders, returns, and exchanges accurately and efficiently.
- Maintain and update customer records in our database.
- Collaborate with other departments to ensure a seamless customer experience.
- Provide administrative support to the customer service team, including scheduling, reporting, and documentation.
- Identify opportunities for process improvements and contribute to the development of best practices.
The ideal Customer Service Administrator:
- Proven experience in a customer service or administrative role.
- Excellent communication and interpersonal skills.
- Strong problemsolving abilities and a customerfocused mindset.
- Proficiency in Microsoft Office Suite and familiarity with customer service software.
- Ability to multitask and prioritise in a fastpaced environment.
- Attention to detail and strong organisational skills.
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