Customer Services Officer - Saffron Walden, United Kingdom - Ultimate Banking Ltd

Ultimate Banking Ltd
Ultimate Banking Ltd
Verified Company
Saffron Walden, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Do you love helping customers? Are you a natural people person who loves being on the phone? Being a Customer Service Officer working remotely most of the time for the Saffron Building Society will allow you to be yourself.

By assisting people in a positive and patient way, you can ensure they finish a call with you with a smile on their face.

The people are the beating heart of the Saffron Building Society, and it takes each and every one to provide the service they are rightly proud of.


The day to day role:


  • As a Member Representative you will act as first point of contact for customers over multiple channels, delivering a high level of customer service whilst adhering to quality assurance and operational standards.
  • Assisting towards team measures including but not limited to the booking of Financial Wellbeing Reviews and referrals to third party partners.
  • Identifying any potential or actual customer vulnerability throughout interactions
  • Deal with any complaints in a timely and efficient manner

To be successful:


  • You will have excellent customer service ability.
  • Be able to work independently with occasional travel to an office.
  • Excellent communication skills.

Benefits:


  • Recognition Scheme
  • Discounts through Saffron rewards
  • Annual bonus scheme
  • Physical, mental and financial wellbeing support
  • Pension, Life Assurance & Income Protection
  • Holiday exchange
  • Staff Mortgage Benefit
  • Cycle to work scheme
and lots more.....


Salary:
£20,000.00-£20,300.00 per year


Benefits:


  • Company pension
  • Work from home

Schedule:

  • Monday to Friday
  • No weekends

Supplemental pay types:

  • Yearly bonus

Education:


  • GCSE or equivalent (preferred)

Work Location:
Hybrid remote in Saffron Walden


Reference ID:
CSOSaffron
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