Patient Pathway Co-ordinator - Sutton-In-Ashfield, United Kingdom - Sherwood Forest Hospitals NHS Foundation Trust

Sherwood Forest Hospitals NHS Foundation Trust
Sherwood Forest Hospitals NHS Foundation Trust
Verified Company
Sutton-In-Ashfield, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
To be the point of contact for patients accessing Audiology and ENT hospital services throughout their pathway of care.

The post holder will work under the direction of their operations management team and will provide expertise in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.


To maintain a high standard of quality in providing support on a daily basis to the allocated clinician, supporting patients, clinical staff and the Trust in achieving their goals.


To produce high quality patient information for the Trust to enable maximum use of resources and to support service level agreements and planning of future services.


The overriding purpose is to support the provision of the highest quality patient care and customer service through personal actions and continuous improvement.

To be the point of contact for patients accessing elective hospital services throughout their pathway of care.

The post holder will work under the direction of their Operations Assistant/ Speciality Consultant Team and will provide expertise in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly.

The post holder will provide a range of administrative support services to the speciality Consultant Team.

To be the point of contact for patients throughout their hospital attendance relating to their pathway of care.

The post holder will ensure high levels of patient care and will ensure clinician satisfaction by being an accessible, customer focussed and knowledgeable point of contact.


To provide a consistent approach across the Trust, Standard Operating procedures (SOP) will describe how the functions of this role will be carried out along with the timescales that will be adhered to.

Thank you for your interest in this role.

Sherwood is nationally recognised as being an excellent place to work and deliver care.

We are rightly proud of the 5,500 colleagues who work here and we are the Health Service Journal's Trust of the Year in 2020.

The Care Quality Commission rated King's Mill Hospital Outstanding and Newark, and Mansfield Community Hospitals Good. Overall we are rated Outstanding for care.


For the last three years, we have been ranked as the best NHS Trust to work for in the Midlands and in 2020 we were the third best Acute/Community NHS Trust in England.

Happy colleagues deliver better care. Our teams work in a supportive, inclusive environment, which nurtures wellbeing and has opportunities for development and progression. We do not just care for our patients, we also care for you.

Our culture of learning, compassion and taking a person-centered approach are at the roots of our organisation.

We would love you to join us.


To be the main point of reference for the clinicians to ensure administrative support throughout the patient's journey at the hospital working as a team with Patient Pathway Co-ordinator colleagues to ensure appropriate cover.

Ensure that all appointments across the patient pathway from referral to discharge are booked in line with targets/standards. Undertake validation of the RTT Patient Tracking List.


Investigate and take the appropriate action where pathways are incomplete to ensure that patients are receiving timely treatment and Trust information is robust following agreed on escalation procedures.


Confirm in writing, details of the agreed appointment dates, thus ensuring patients have all the information required for their outpatient visit.

Change and cancel Clinic appointments as appropriate and in accordance with the Trust Access Policy.


Liaise with Clinic Prep Clerk / Records Assistant as appropriate to ensure all case notes are available and fully prepared for the patient's attendance at Clinic.

Ensure all Clinics are fully reconciled in conjunction with the Clinic receptionists.

All outcomes should be actioned within 24 hours in line with Trust SOP and protocols.
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