Operations Executive - London, United Kingdom - School Space

School Space

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Applications close:9am on 4th March 2024

Interview dates:
Week commencing 4th March

Preferred Start date:
ASAP (early-mid April preferred)

Hours:
Full Time, Monday-Friday with some evening hours, reflecting the hours of the team you work with (on average 1 occasion per week with TOIL given)

Salary:
£24,500-£27,500

Contract Type:
Full time. Permanent

About us
School Space aims to create thriving schools at the centre of thriving communities.

We do this by partnering with schools across the UK to hire out their spaces in the evenings and weekends to a range of community groups.

The income generated is used by our partner schools to improve educational outcomes and facilities for their students, in addition to building a stronger connection with the surrounding community.

Our culture

Since we were founded as a social enterprise by two school students in 2011, we've grown to become a tight knit team of around 25 people who are united by a goal of changing the education sector for the better.

We also have a fabulous remote team of over 100 Community Connectors who work at our partner schools in the evenings and weekends.

You will become part of a team who have generated over £5.5 million for schools, taken part in prestigious programs by top names such as Techstars and Goldman Sachs, and been recognised as one of Escape the City's 100 best organisations to escape to, finalists in the UK's best Social Enterprise award, and winners of Digital Agenda's Impact Tech award.

From working directly with the founders, to regular training days, daily stand-ups and socials, we encourage all team members to contribute to our culture and aim to develop every team member at School Space.

We are a fast paced work place with a friendly atmosphere - working at School Space will expose you to many new learning opportunities and a chance to have a say in the growth and development of a company striving to create a big impact.

Our core values are Transparency, Positivity, Initiative, Community, Passion and Learning - and if selected to interview with us we will be assessing whether you evidence these.

Operations Executive

Why does this role exist?

Our operation covers 60 schools (and growing), 190+ incredible part-time Community Connectors (the amazing people who open and close our schools) and thousands of events annually.

Working closely with our School Operations Managers, the Operations Executive ensures our on-the-ground team are in the right place at the right time, and have the tools to do their job effectively.

What will you be accountable for?

Being the person in the know

Ensuring our team follows all standard operating procedures by building knowledge of our specialist open up and lock down processes for our schools.
Building and maintaining a great rapport with our wonderful ontheground team: they will feel supported by you and able to approach you with queries about their role.
Ensuring that each new Community Connector is wellprepared to do their role by arranging training, getting them set up on systems, and ensuring they have the equipment they need to succeed in their role
Working to record and support in managing evening and weekend school use that will affect customers

Smooth Operations

Creating staffing schedules so each member of our team knows where they are working and when.
Keeping on top of changes to our events and ensuring this is reflected in all schedules.
Ensuring each shift is staffed, by liaising with the ontheground team.
Ensuring onsite issues from the Community Connector team are heard and dealt with in a timely manner.

Reporting

Reporting staffing needs to the School Operations Managers and SLT at School Space.
Responding to ontheground operational issue reports, to ensure uninterrupted school lettings.

How will you know it's going brilliantly?

Every shift is covered by the Community Connector Team
You are helping to achieving a high job satisfaction score from the Community Connector surveys
The users of our venues are scoring our service/schools highly on our feedback reports with any staffing issues being tackled head on with swift resolution
All Community Connectors and Community Leaders are completing their role correctly
School Site Managers are receiving great service, issues they raise are being resolved quickly and effectively and they are providing positive feedback
The team and customers are aware of evening and weekend school use well in advance, and plans to manage this are well executed

What will help you succeed in this role?

Clean UK driving licence and access to a car (generous mileage reimbursement) desirable but not essential.
An amazing attention to detail and ability to follow a repeatable process without error.
Excellent written and verbal communication skills.
Accountability you are used to taking responsibility for an area of work and