Receptionist (Part-time) - Harlow, United Kingdom - Primary Care Careers

Primary Care Careers
Primary Care Careers
Verified Company
Harlow, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Part time
Description

About the Role:


Lister Medical Centre is looking to welcome a Medical Receptionist into our practice to join our busy team and help us to make a positive impact on our local community.


There is more to our receptionist roles than answering the phone and making appointments: in this essential front-line role at the practice, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date and ensure that appointment bookings are well-managed.

This is a part-time role, of 30 hours per week, Monday to Friday.

The shift pattern alternates as follows:

Week am to 1.30pm Week - 1pm to 7pm Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues.


The main responsibilities of the role include:

  • Ensure total familiarity with all appointment systems in use, including regular and incidental variations.
  • Book appointments and recalls, ensuring sufficient information is recorded to retrieve medical record.
  • Monitor effectiveness of the system and report any problems or variations required.
  • Utilise number system to ensure efficiency of appointment system and to monitor the flow of patients into consulting and treatment rooms.
  • Ensure that the consulting rooms are checked at the end of each consulting session and left tidy and secure.
  • Ensure that the consulting rooms are prepared, in readiness for each consulting session, checking the full range of forms and requirements, as well as restocking as required (allocated clinician).
  • Secure premises at end of day, ensure the building is totally secured, internal lights off (where appropriate) and alarm activated.
  • Put any specimens into the refrigerator, ready for the morning.
  • Open up premises at the start of day, set alarm to day function and make all necessary preparation to receive patients.
  • Empty refrigerator of any specimens and put ready for collection by local hospital courier this procedure to be carried out at 8.30am and 1.00pm.
  • Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensure registration procedures are completed on to a computer.
  • Advise patients of relevant charges for private services, accept payment and issue receipts for same.
  • Respond to all queries and requests for assistance, from patients and other visitors.
  • Action requests for ambulance transportation and enter details in appropriate book.
  • Ensure reception and waiting areas are kept neat and tidy.
  • Make tea and coffee for partners as and when required.
  • Ensure visitors sign into the Team Net or Visitors Book upon arrival and departure.

About Us:

We are a friendly, supportive, democratic, well organised and enthusiastic GMS Practice, dedicated to providing traditional family-orientated general practice from our new, purpose-built, single-site health centre in Harlow.

We currently have approximately 20,000 patients, 6 partners, 2 salaried GPs, a large nursing support team and a vast array of administrative staff.

We are a training practice, a research practice and also a teaching practice for Cambridge and Barts students.

We have consistent high achievement in all QOF and Enhanced Services areas, with an innovative team structure with individual patient lists (around 2,500 per FTE GP).

We operate the SystmOne computer system and are active members of local GP federation and ICB.

Lister Medical Centre has easy access to M11/M25, is close to London and Stansted as well as the attractive Essex and Hertfordshire countryside and excellent schools.

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