Help Desk Operative 13872074 - London, United Kingdom - Multi Trades Recruitment Ltd

Multi Trades Recruitment Ltd

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Multi Trades Recruitment are looking for a highly skilled Helpdesk Operative to work along side our client at a facilities management company.

You will play a crucial role in the recording, allocation, and progression of reactive engineering requests on the contract.

Shift will be 4 days on/4off rotation 19:00 - 07:00 (NIGHTS SHIFT)

This will be 2 days in the office and the other 2 days from home.

£13ph

Weekly Pay (Fridays)

Temp - Perm

Work is located in the Stratford area (E15)

About the job

You will be the first point of contact for any incoming telephone calls
Dispatch work to both direct labour and contractors in a timely fashion based on the correct skills sets, geographical location and service delivery arrangements
Escalate any complaints or issues as required
Analysis of job history/running reports to avoid duplication
Dealing with Engineers that are out on jobs
Making sure the Engineers know where to go/what to do
Manage the completion process and ensure all closures are sent to the client
Demonstrate rapid response to customer issues and show a systematic approach to problem solving
Adhere to all SLAs/KPIs set against your role including call answering times, quality assurance

About you
-
Must be an experienced Help Desk Operative - ideally within FM or similar

Willing to work night shifts
Able to give advice with sympathy and patience
Able to navigate a computer to an efficient standard
Have good problem solving qualities
Be able to analyse data and make decisions based off that data
Consistently provide the correct information to avoid confusion
Have a good understanding of how to properly communicate. (communication skills)