Neighbourhood Officer - Worcester, United Kingdom - Citizen

Citizen
Citizen
Verified Company
Worcester, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

We are brave, we are ambitious, we are honest, and we are Citizen*An exciting opportunity has become available for a Neighbourhood Officer to join the Neighbourhood Services Team, based in Hereford & Worcestershire.


This is a busy role, and you will be responsible for delivering neighbourhood services to customers within a specific geographical area.


The variety of work will be varied and will include case management of anti-social behaviour, carrying out regular estate inspections to ensure neighbourhoods are places where people are proud to live and managing changes to tenancies and dealing with tenancy management issues.


In housing you can make a real difference, the role of Neighbourhood Officer will involve:

  • Overseeing tenancy management and estate issues
  • Dealing with Anti-Social behaviour from minor reports to serious cases, and actively be involved in multi agency work to resolve issues
  • Dealing with sensitive safeguarding matters
  • Managing the starter tenancy process
  • Carrying our regular block and estate inspections
  • Involvement in the management of new build properties for all tenancy management issues
  • Conducting tenancy reviews for all properties within the allocated patch

As Neighbourhood Officer, we need you to have:

  • Experience in a housing management role with a social housing provider
- to carry out interviews to discuss sensitive customer issues

  • Excellent IT Skills with the ability to record data in a methodical and accurate manner
  • You will have excellent communication skills to tackle difficult issues
  • Ability to to
- clean driving licence and access to a car


We would be _excited_
if you have:

  • Experience working with a Social Housing Provider or similar customer facing role
- to be innovative and look for ways to improve customer experience


Our people are everything and we offer:

  • Opportunities for salary progression, which is directly linked to performance reviews
- 'Live work better' scheme which actively encourages work-life balance

  • Annual leave starts at 25 days per year, increasing with length of service
  • Enhanced family leave


  • Company Pension

  • Citizen matches up to 10%
  • If part of the pension scheme you are entitled to Life cover (three times your annual salary)
  • Organisational Sick Pay (benefit increases with length of service)
  • EAP a 24/7 service which gives free, confidential advice and support on a range of issues including telephone counselling
  • Medicash scheme which includes GP Access, digital Physiotherapy app, retail vouchers and discounts, discounted gym memberships and more
  • Organisational Sick Pay (benefit increases with length of service)
  • Recognition through our Employee Excellence Awards
  • Representation opportunities on our Staff Consultative Forum
  • Access to Citizen's Wellbeing platform
  • Employee Excellence Awards (winners receive extra days annual leave that year)
  • Occupational Health
  • We believe everyone has something to give and encourage everyone to be the best they can be to reach their full potential with extensive learning and development opportunities and Study Leave
Here at Citizen, our purpose is to provide homes that are a foundation for life.


With over fifty years of experience, we have grown to be
one of the UK's most trusted social housing providers,** Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns.


There are some fundamental challenges people in our communities' face, and we want to be an organisation which can help them deal with these.

So, we are working to solve some of the most pressing issues around housing and homelessness.


We adopt a proactive approach to safeguarding to ensure everyone accessing our services can do so without fear of harm, abuse, or neglect.

As part of our recruitment process, we carry out robust safeguarding checks.


Closing date: 13th March 2023
**Interview date: 23rd March 2023
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