Modern Work - Derby, United Kingdom - Bam Boom Cloud

Description

Location: 10 Wardwick, Derby

• Postcode: DE1 1HA
• Programme: Information Communications Technician L3
• Salary: £15,000 per annum

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Role Overview_

Our business at Bam Boom Cloud is BOOM-ing and 2023 is shaping up to be our best year yet We are looking for an extraordinary
Modern work 1st Line Technical Support Engineer to join our BAM-ily and this is where you come in.

But why would you want to work for us? We know there's a bunch of employees out there out there and they'll all tell you theirs is the best place to work.

How about this?

• Career progression opportunities
• Great training and opportunities learn with Microsoft certifications and expand your learning portfolio.
• Great clients
• Great relationships with Microsoft
• A Wellbeing programme designed for its people
• One global family
• Amazing office facilities including Bar, pool table and Arcade machine, once you see it you wont believe it

Most of all though, we care for our employees. Leadership team value you and give you the opportunities to learn and develop with the


Role Overview

• Working with Active Directory, processing new starter requests and leaver request tickets. Learning more on the configuration side of the software
• You will be handling all our automated alerts through to the service desk. This includes backup requests, server alerts and diskspace queries.
• Answering loads of calls each day, this is a big part of the day to day for this role. If you don't feel comfortable on the phone then this isn't a role for you.
• Overseeing some of our high priority change requests. This includes password resets that need to be actioned as soon as they come through to the service desk.
• Learning more on security software and how to keep our customers safer with their technology.
• Providing the best customer service to our Modern Work clients.
• Working closely with the rest of the support team to hit targets
• Taking ownership of first responses that come into the support desk
• Actively investigating new issues via google and other forms of investigation.
• Learning each day is important, you need to show the drive to build a career with us.
• Managing the full portfolio of customers within our support team. Building relationships with key stakeholders.

Job Types:
Full-time, Permanent, Apprenticeship


Salary:
£15,000.00 per year


Benefits:

• Additional leave
• Casual dress
• Company events
• Company pension
• Discounted or free food
• Onsite parking
• Referral programme
• Sick pay
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Application question(s):

• Do you hold 5 GCSE C/4 or above, including Maths and English?
• Describe your experience with IT, hardware, servers, networking, software etc (go as geeky/techy aspossible)

Reference ID:
Bam Boom Cloud