Head Housekeeper - London, United Kingdom - Kanso FM

Kanso FM

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Benefits from working with the company:

2 weekly payments payments
Up to 28 days paid holiday per year
Permanent contract of employment
Career progression on to our Management Programs & Flexible Learning Courses
Company Benefits
Refer a friend scheme

Shift Pattern:
Up to 40 hours a week, Monday to Sunday (24/7 Operation)

MAIN DUTIES:
People

Engage, train, lead and inspire the housekeeping team
Ensure clear lines of communication both with the hotel and the company and participate fully as a Senior Manager within the business
Liaise with Area Manager and Regional Manager on a regular basis
Where relevant support recruitment and associated procedures, including checking right to work documentation
Manage the process of authorised absence and always ensure that the absence is covered without interruption to the business and the smooth operation of the department
Ensure all staff are fully conversant with Health & Safety policies and procedures and attend relevant training
Ensure that all Statutory Training Records are in place, maintained and reviewed on a regular basis
Support and take responsibility for the welfare of pregnant employees, including carrying out pregnancy risk assessments
Ensure all staff are trained regarding standards and productivity requirements and that concerns are addressed, and retraining completed if necessary
Ensure all staff are trained and adhere to the lost property policy
Take initial responsibility for managing and resolving any team member queries
Evaluate performance of all team members under your direction, including conducting regular team member appraisals
Liaise with HR regarding any relevant concerns relating to staff welfare or allegations of misconduct
Positively represent the housekeeping department in daily operations meetings and any other meetings as required

Quality

Organise and delegate tasks to team members under your direction
Develop, maintain, and review housekeeping policies and best practice systems and procedures and standards
Direct and manage the production and review of rotas and ensure that adequate cover is in place in line with projected occupancies of the business
Conduct quality inspections
Take responsibility for any on site company assets and ensure that they are maintained in good condition and serviced as required
Ensure all keys are signed out and in and regular key audits are completed
Assist with the management of lost property
Ensure all maintenance defects are reported and rectified
Promote a culture where all wastage is kept to a minimum
Ensure all guest laundry, dry cleaning is processed in accordance with the hotel's procedures, charges are raised, and documentation is completed as necessary
Be aware of contract work within the hotel, e.g., window cleaning, ensuring it is completed within the time frame
Complete audits with your Area Manager and or Hotel General Manager, where appropriate and action issues
Ensure all cleaning materials and guest supplies are stored correctly
Check rooms daily
Check all vacant ready rooms daily
Recycling and refuse management
Public areas and linen room quality checks and management
Ensure online tool / widgets are utilised to their full potential

Profit

Ensure that hours of work are properly recorded and submitted to the company for the timely payment of team member wages and retain these records for future reference
Order chemicals and equipment in accordance with company budgets
Ensure records of all linen (including bedding and towels) are maintained
Use linen module / database
Manage the linen stock within budget requirements

PREVIOUS REQUIRED EXPERIENCE

Previous housekeeping management experience, ideally gained as a Head Housekeeper in a large and demanding property
Previous people management experience, including training and development
Experience of dealing with budgets, including analysing profit and loss
Desirable to have experience of dealing with Health & Safety matters

ESSENTIAL SKILLS

Excellent interpersonal skills
Excellent written and verbal communication skills
Proficient in the use of Microsoft office packages including Word, Excel and Outlook
Ability to build rapport quickly and credibly with all contacts including employees, clients, and other internal contacts
Ability to work effectively under pressure
Excellent organisation skills
Ability to motivate and inspire others
Flexible with a willingness to learn

Job Types:
Full-time, Permanent

Salary:
£35,000.00 per year

Schedule:

8 hour shift

Ability to commute/relocate:

London,

Greater London:
reliably commute or plan to relocate before starting work (required)

Experience:

- housekeeping: 1 year (preferred)

Work Location:
On the road