Customer Experience Administrator - Liverpool, United Kingdom - The Forshaw Group

The Forshaw Group
The Forshaw Group
Verified Company
Liverpool, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

This will be a busy and varied role, providing comprehensive administration support to the management & surveying teams, including diary management, data entry and general day to day duties.

You will have great administration skills and be a confident communicator, both on the telephone and face to face. You must also have a good understanding of handling confidential information. You will be proficient in the Microsoft Office package and be adept at learning bespoke software systems.


Vacancy description

  • Managing incoming mailbox
  • Data input
  • Greeting visitors at reception
  • Completing tasks assigned by other team members ensuring that deadlines are met, and work is completed correctly
  • Updating computer records
  • Taking payments over the phone
  • Attending departmental meetings

Desired skills

  • Strong focus on delivering and meeting customer expectations
  • Organised approach and excellent time management
  • Computer literacy
  • Confident telephone manner with the ability to communicate with a wide range of customers at all levels
  • Ability to work on own initiative and prioritise demanding workloads accordingly.
  • The ability to work effectively as a team
    Personal qualities
  • Confident
  • Reliable
  • Willing to learn
  • Well presented

Salary
Dependant on experience


Desired qualifications
GCSE, or equivalent, Maths and English Grade A-C or - 4.


Job Types:
Full-time, Permanent


Job Types:
Full-time, Permanent


Work Location:
In person
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