Customer Helpdesk Advisor - Bristol, United Kingdom - JUICE RECRUITMENT

JUICE RECRUITMENT

Verified Company

Bristol, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Juice have great opportunity for an experienced customer focused individual to join a dynamic and growing technology company as an Customer Helpdesk Coordinator.

The company develops tailored software solutions for the health and social industry.

Due to their continued success, they are looking for help to assist with the onboarding of their software with new customers (pharmacies).

You will be working closely with the sales, onboarding and helpdesk teams; this role offers opportunities for progression, and you will be part of an enthusiastic and friendly team where new ideas and methodologies are welcomed and encouraged.

This role is based partially at home and partially in the office. You must be located within commutable distance of Bristol.

Duties to include:

Calling customers to guide them through the implementation process
Troubleshooting any installation issues
Listening to customers and understanding their operation
Customer basic training
Managing a project plan for each client, detailing the tasks that need to be completed
Communicating internally

Skills Required:

Confident with IT system
Excellent communication skills
Good telephone manner
Organisation skills
Time management
The ability to multitask
The ability to work independently and as part of a team.
Strong problemsolving skills.
Detailoriented.

Hours:
Monday - Friday, 9am - 5.30pm

Duration: 12 weeks temporary to permanent

Successful applicants must be based in the UK, with adequate right to work eligibility.

Job Types:
Full-time, Temp to perm

Salary:
£10.77-£11.79 per hour

Job Type:
Temp to perm

Contract length: 3 months

Salary:
£10.77-£11.79 per hour

Schedule: