Client Account Manager - London, United Kingdom - Ticketmaster

Ticketmaster

Verified Company

London, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Location:
London, UK; Full-Time Office Based

Division:
Ticketmaster UK

Line Manager:
Senior Client Account Manager

Contract Terms:
Permanent

Compensation:
Highly Competitive

THE TE
The Client Account Management Team is responsible for the day-to-day management of our client relationships.

THE JOB

The Client Account Manager handles a variety of accounts of our clients and system venues by providing a pro-active, customer and business-focused Client Account Management solution across Ticketmaster's client base, whilst promoting the highest standardsof customer service at all times.

The overall aim of this role is to achieve the operational, financial, and business objectives of the Company.

Ticketmaster, part of Live Nation Entertainment is the largest live entertainment company in the world, consisting of five businesses: concert promotion and venue operations, sponsorship, ticketing solutions, ecommerce, and artist management.

Live NationEntertainment seeks to innovate and enhance the live entertainment experience for artists and fans:
before, during and after the show.

WHAT YOU WILL BE DOING

To satisfy, retain and develop client relationships by ensuring good levels of communication with venues and promoters whilst providing system support and query resolution
To regularly review and update all client information/deal sheets in conjunction with the Senior Client Account Manager to include contractual information and service charges applied therein
To effectively monitor and control available ticket inventory with a view to maximising its retail potential
To take ownership of, and responsibility for, each event onsale to include being present for the duration of the onsale period as directed by the Client Services management.
To ensure that all event related information is accurate, up to date & accessible across all sales channels e.g. Contact Centre, IVR, and ecommerce platforms, prior to onsale and during the life cycle of each event
To take ownership of, and responsibility for, notifying internal departments of all cancelled/amended events to include, but not limited to, assisting customer services in identification of affected customers if needed and agreed communication procedures.
To develop and maintain effective teamwork within the department across genres, and between the various departments and premises of the Company to include, but not limited to, Sales, Client Marketing, Event Programming and Customer Service teams, and EventOperations.
To ensure that all event related information is communicated accurately and in a way that ensures that the information is clearly received and easily understood by all relevant parties (internal and external)
To manage, process and respond to all inbound client related communications in an efficient and courteous manner whilst adhering to service level agreements (internal/external)
To produce for review, a weekly report of client sales activity as directed by the Senior Client Account Manager or Client Services Manager
To plan and manage event day box offices (venue based and 'green field' sites) in conjunction with the Senior Client Account Manager as directed by the Client Services Manager
To promote, and offer, the highest level of customer service standards at all times to both internal and external customers
To recognise and embrace the operational requirements of the Account Management Team through a flexible approach towards hours of work and location of duties to include participation in a shift system of work as directed by the Senior Client Account Manager& Client Services Manager
To seek ways in which to continuously improve personal, team and business performance and to strive for costeffectiveness.
To assist with, and contribute to, the daytoday administration of the Account Management Team under the guidance of the Client Services Managers
To comply with all Company policies as directed by Human Resources to include, but not limited to, the Company's Health and Safety Policy
To ensure that a clean, tidy, safe, and secure working environment is maintained at all times
To ensure that all materials and resources are effectively and efficiently utilised to minimise waste and reduce costs
To represent the Company, as required, at functions, events, and PR visits whilst ensuring that all businessrelated topics and agendas are communicated to relevant managers and Directors
To undertake any other relevant duties which fall under the general scope of this role as directed by your immediate Line Manager or a Director of the Company

Requirements / Skills / Knowledge / Experience

Proven event ticketing experience is essential
Solid ticketing systems experience
You will be required to work in the office 5 days a week

I.T. literate

Windows Office Suite (Word, Excel, and Outlook)

Behaviours
The following attributes determine how the role will be carried out and are required to be a success:

A highly motivated and conscientious individual
Excellent communication, interpersonal and customer care skills
A proactive nature to include a flexible approach to hours of work and location of duties
Ability to use selfinitiative as well as work within a team
Excellent time management skills
A calm, patient, and professional manner
Confident telephone manner
Confident in dealing with the general public face to face
Good organisational skills, with a high level of attention to detail