On-call Support Assistant - Leicester, United Kingdom - University Hospitals of Leicester NHS Trust

University Hospitals of Leicester NHS Trust

Verified Company

Leicester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Band: 2

We are currently looking for 2 enthusiastic and proactive individuals to join our on-call team as support assistants.

Applicants must be self-motivated, organised, be able to work effectively alone and as part of a team,

You will work mostly in our fast-paced dispensary, supporting our on-call Pharmacist with a range of responsibilities.

Key duties for the post include greeting and helping customers at the Pharmacy Reception or on the telephone. Receiving prescriptions from patients and hospital staff, logging all incoming work onto the patient tracking system. Liaising with patients and hospital staff with regard to prescription status and general queries

You should have a good standard of education, past experience in working with the public, an excellent telephone manner and the ability to communicate well at all levels.

Basic computer skills are also required.

We require people with a positive and responsible approach to work, who can demonstrate good communication skills, a friendly and helpful attitude and can work well within a team.

The proposed shift pattern for this role would be 2-10 pm and will include some weekends and Bank holidays. Working days can be negotiable.

Our team is made up of more than 17,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland.

We work with partners at the University of Leicester and De Montfort University providing world-class teaching to nurture and develop the next generation of doctors, nurses and other healthcare professionals, many of whom go on to spend their working lives with us.

Our purpose is to provide 'Caring at its best' and our staff have helped us create a set of values that embody who we are and what we're here to do

They are:

We focus on what matters most
We treat others how we would like to be treated
We are passionate and creative in our work
We do what we say we are going to do
We are one team and we are best when we work together

Our patients are at the heart of all we do and we believe that 'Caring at its best' is not just about the treatments and services we provide, but about giving our patients the best possible experience.

About the University Hospitals of Leicester NHS Trust: )

To provide a support service for University Hospitals Leicester primarily based at the Leicester Royal Infirmary Pharmacy Department.

To act as the interface between the pharmacy department and its customers in accordance with both the Trust and Departmental philosophies, with particular emphasis on providing help in an efficient and sympathetic manner, thereby achieving the highest levels of customer satisfaction.

The post holder will be responsible for operating the prescription tracking system to ensure that prescriptions are processed efficiently, and telephone enquiries dealt with appropriately.

Please see the attached job description for more details.