IT Helpdesk Coordinator - Mansfield, United Kingdom - TurnerFox Recruitment Limited

Tom O´Connor

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Tom O´Connor

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Description

Role:
Helpdesk Coordinator


Salary 22-26k Depending on Experience

Location Mansfield
We are looking for a Helpdesk Coordinator
- for a busy Mansfield based organisation.

Working in a fast paced and varied role, you will be providing Technical support to business clients and escalating more complex issues to internal departments and third parties as well as:

  • First point of contact for all client technical issues
  • Coordinating and resolving issue from call to completion
  • Updating the client on progress and timescales
  • Logging and recording all issues
  • Assigning calls to engineers and 3rd parties
  • Providing excellent customer service
  • Creating standard documentation on problem resolution and fixes
  • A customer service background ideally involving Technical Support
  • An interest in problemsolving with hardware, operating systems, and software packages
  • Excellent communication skills, both written and verbal
  • Ability to work on own, as part of a team, and under pressure
Interested?? Call TurnerFox Recruitment or send your CV

Key words - IT helpdesk / IT coordinator / IT service coordinator / technical helpdesk / first line support / customer service


INDHP

Job Types:
Full-time, Permanent


Salary:
£23,000.00-£26,000.00 per year


Schedule:

  • Day shift
  • Monday to Friday

Work Location:
In person

Reference ID: 899374

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