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IT Helpdesk Coordinator - Mansfield, United Kingdom - TurnerFox Recruitment Limited

TurnerFox Recruitment Limited

Verified Company

Mansfield, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Role:
Helpdesk Coordinator

Salary 22-26k Depending on Experience

Location Mansfield
We are looking for a Helpdesk Coordinator
- for a busy Mansfield based organisation.

Working in a fast paced and varied role, you will be providing Technical support to business clients and escalating more complex issues to internal departments and third parties as well as:

First point of contact for all client technical issues
Coordinating and resolving issue from call to completion
Updating the client on progress and timescales
Logging and recording all issues
Assigning calls to engineers and 3rd parties
Providing excellent customer service
Creating standard documentation on problem resolution and fixes
A customer service background ideally involving Technical Support
An interest in problemsolving with hardware, operating systems, and software packages
Excellent communication skills, both written and verbal
Ability to work on own, as part of a team, and under pressure

Interested?? Call TurnerFox Recruitment or send your CV

Key words - IT helpdesk / IT coordinator / IT service coordinator / technical helpdesk / first line support / customer service

INDHP

Job Types:
Full-time, Permanent

Salary:
£23,000.00-£26,000.00 per year

Schedule: