Customer Service/warehouse Assistant - Ilkeston, United Kingdom - Sterling Personnel

Sterling Personnel

Verified Company

Ilkeston, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Sterling Personnel are currently working alongside a specialist suppliers of innovative and quality packaging products, equipment and bespoke packaging solutions based in
Derbyshire (DE7).

Job Role:
Customer Service/Warehouse Assistant

Location:
Ilkeston, DE7

Hours:
Monday - Friday, 7:30am - 5pm

Salary:

DOE

Responsibilities:

Provide exceptional customer service by promptly and courteously responding to customer inquiries and resolving issues
Assist customers with product information, pricing, and order status
Process orders, returns, and exchanges accurately and efficiently
Maintain customer records and update information as needed
Collaborate with other departments to ensure customer satisfaction
Identify and escalate complex or unresolved issues to the appropriate team members
Follow company policies and procedures to ensure consistent service delivery

Experience:

Previous experience in a customer service role preferred
Excellent communication skills, both verbal and written
Strong problemsolving abilities and attention to detail
Ability to multitask and prioritize tasks in a fastpaced environment
Proficient in using customer service software, CRM systems, and Microsoft Office Suite
Ability to remain calm and professional when dealing with difficult or irate customers
Positive attitude and willingness to go above and beyond to meet customer needs