Pre-sales Consultant - Market Harborough, United Kingdom - Welcomm Communications Ltd

Description

JOB TITLE:
IT Pre-Sales Consultant




LOCATION:
Market Harborough




JOB TYPE:
Permanent, Hybrid




SALARY:
£35,000

ABOUT WELCOMM
We are an award-winning supplier of managed business communications based in the midlands.

We pride ourselves on providing exceptional customer and operational support - it's what we do best.

In recognition of this, we have won O2's prestigious Direct Business Partner of the Year Award for 6 consecutive years from 2018 to an unprecedented accolade never achieved by any other O2 partner.

Our Technical Support and Account Management teams work tirelessly to go above and beyond for our customers.

Welcomm have a proud history.

From the first mobile retailer in the midlands, to the business communication specialists of today, Welcomm's customer focused ethos and partnerships with industry-leading vendors have enabled us to operate successfully for over 30 years.

Through strategic acquisition and developing our people, we have grown our product and services portfolio to become a trusted communications partner to thousands of businesses across the UK.

JOB PURPOSE

This is a fantastic opportunity for an experienced IT professional to join us in leading all IT Sales opportunities and projects from start to finish.

As our IT product specialist, you will be responsible for building and maintaining strong relationships with our suppliers and IT customers, understanding their requirements and translating them into viable technical solutions.

You will keep abreast of current market trends and work closely with our Sales Team to identify untapped IT opportunities within their customer bases and increase opportunities to cross and upsell.

We are looking for a result driven individual with strong analytical and problem-solving skills who is focussed on achieving customer satisfaction.

This role will require someone who has a proactive approach when identifying opportunities and addressing challenges and can propose innovative solutions when communicating with customers.

Once the opportunity has been identified, scoped, and signed off with the customer, you will then be required to produce the scope of works which will allow you to provision and install the solution that has been sold, before handing over to the technical support desk for ongoing support thereafter.

This will require strong coordination skills, technical competence and problem solving, and good communication skills to ensure a smooth delivery and outstanding customer service.

Does this sound like the role for you? If so, we want to hear from you


RESPONSIBILITIES

• Be our 'IT Champion' of Welcomm, being the first port of call for all IT Sales queries and opportunities.
• Manage and oversee all IT opportunities for the business from scope to quotation and implementation.
• Work collaboratively with internal teams on IT opportunities and projects including other IT Consultants, Account Managers and our IT Technical Support Team.
• Attend prospective IT customer Sales meetings to maximise closing deals.
• Create and deliver IT training sessions for the Sales Team, coaching and upskilling colleagues when required.
• Create marketing/sales collateral for the IT vertical including writing and posting blogs for social media.

ABOUT YOU

• Proven trackrecord in a presales or technical consulting role within IT, demonstrating the ability to assess customer needs and tailor IT solutions to meet those needs effectively.
• Minimum 2+ years in an IT Support role and an IT Engineer role.
• Proficiency in IT Infrastructure (Servers, Endpoints, Networking), Cloud Technologies (Microsoft Azure) and Networking Concepts (Firewalls, Routers, Switches, Access Points).
• Sound understanding of Windows Operating Systems (both Windows Desktop and Windows Server).
• Experience working with Virtulisation Technologies (such as Hyper-V and VMware).

WHAT WE OFFER
We offer a competitive salary and an enhanced annual leave entitlement with the option to purchase additional days.

We also love to reward our employees with attendance and long service awards and employee recognition events, awards, and incentives.

We are a key advocate of wellbeing and offer a variety of support for our employees including company sick pay, healthcare cash plans to help with medical and therapy bills, private medical insurance, 24/7 GP access, employee assistance programme (EAP) and employee benefits through Perkbox and O2 Priority.

We strive to achieve a family-friendly culture and to create possibilities for all with ongoing training and development through our accreditation and training programmes.

You'll have the opportunity to work in a flexible and agile environment.

At Welcomm we take our corporate social responsibilities seriously. We are very active in our community, proudly supplying communication and IT solutions to many local businesses, fundraising for our charity partners, as well as sponsoring and volun