Customer Care Representative - Manchester, United Kingdom - Eco Assets Manager

Eco Assets Manager
Eco Assets Manager
Verified Company
Manchester, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Customer Support Representative


Duties:


  • Assist customers with inquiries, concerns, and issues in a professional and timely manner.
  • Perform data entry tasks accurately and efficiently.
  • Communicate effectively in both English and Spanish to assist bilingual customers.
  • Analyze customer needs and provide appropriate solutions or recommendations.
  • Upsell products or services to customers when applicable.
  • Conduct outbound calls to follow up with customers or provide additional information.

Skills:


  • Strong customer service skills with the ability to handle difficult situations with professionalism and empathy.
  • Proficient in data entry with a high level of accuracy and attention to detail.
  • Fluent in both English and Spanish, with the ability to effectively communicate in both languages.
  • Salesoriented mindset with the ability to identify upselling opportunities.
  • Strong analytical skills to assess customer needs and provide appropriate solutions.
  • Excellent verbal and written communication skills.
  • Ability to multitask and prioritize tasks effectively.
  • Previous experience in a customer support or call center role is preferred.

Note:
This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, skills, qualifications, or working conditions associated with the role.


Pay:
From £11.00 per hour


Schedule:

  • Monday to Friday

Education:


  • Certificate of Higher Education (preferred)

Ability to Commute:

  • Manchester (required)

Ability to Relocate:

  • Manchester: Relocate before starting work (required)

Work Location:
In person
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