Administrator - Bournemouth, United Kingdom - The Panton Practice

The Panton Practice

Verified Company

Bournemouth, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

ADMINISTRATOR/ RECEPTIONIST 37.5 hours per week JOB TITLE: ADMINISTRATOR/

RECEPTIONIST PAY RANGE:

Salary:
£10.71 per hour

LOCATION:
The Panton Practice two sites

ACCOUNTABLE TO:
The Practice Manager

KEY RELATIONSHIPS:
The post holder will be expected to develop and foster good working relationships and effective communication with Partners, Clinical staff and NHS Managers, external and NHS Organisations

HOURS OF WORK:
This is a full-time post of 37.5 hours per week. The post holder maybe required to work flexibly to meet the needs of the service.

JOB PURPOSE:
The post holder will be responsible for providing a comprehensive administrative support to the Practice.

The role is dynamic and evolving, therefore the Job Description of the Practice Administrator / Receptionist will be expected to change and evolve over time and may not be restricted to those areas already detailed herein

Job Overview:

This role is dynamic and multifaceted, involving administrative support for clinical staff and the management of patient inquiries in various formats face to face, telephone, and through clinical systems.

It demands an individual who can maintain composure during busy periods, possesses excellent communication skills, IT proficiency, multitasking abilities, and confidence in both independent and collaborative work within a supportive and flexible team environment.

Key Responsibilities:

Admin Duties:
Assisting with patient registrations, workflow management, coding of hospital and professional correspondence, and other related tasks.

Reception Duties:
Managing patient appointments, facilitating e-Consultations, and assigning workloads to the appropriate clinician

Telephone Duties:
Handling phone inquiries and queries in accordance with established protocols

Problem Solving:
Addressing issues and queries from patients, doctors, nurses, community staff, and other relevant agencies

Records Management:
Organising and retrieving medical records, letters, and test results.

Computer Usage:
Updating patient information on the computer system

Premises Management:
Ensuring the practice premises are ready for the day (opening and closing duties), maintaining tidiness in waiting areas and consulting rooms, and replenishing stationery supplies

Additional Responsibilities:

Administrative and Professional Duties:
Actively participating in practice team responsibilities and maintaining accurate records when requested

Meeting Participation:
Attending practice meetings and training sessions as needed.

Confidentiality:
Respecting patient privacy and adhering to strict confidentiality policies and procedures regarding patient information, practice staff, and business-related data

Health and Safety:

Contributing to the promotion and maintenance of health, safety, and security in line with the practice's Health and Safety Policy.