Junior Client Success Specialist - Bristol, United Kingdom - Simitive -

Simitive -

Verified Company

Bristol, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Location:
Bristol

Salary:
Up to 25k pa depending on experience

Remote/Hybrid

The Client Success Specialist roles play a key part in the retention of existing Clients, their propensity to increase the number of Simitive Products and Services they procure and their willingness to provide positive references for Simitive Products and Services.

To achieve this the Client Success Team provides a regular level of pro-active engagement with Clients, displaying an in-depth knowledge of Simitive Products and Services, the Clients specific implementation as well as the Clients strategic aims, challenges, plans and history with Simitive.

The Client Success Team is an essential part of the company's engagement with Clients providing insights, knowledge and updates to other company functions including Business Development, Support, Projects and Implementation to enable the best levels of Client service across the company and facilitate continuous improvement in company products, services, processes and reputation.

The Client Success Team provide critical input into the Account Planning process.

Responsibilities:

Schedule and manage regular online review meetings with Clients and with appropriate Simitive attendees.
Maintain accurate and uptodate Client records in CRM.
Continuously promote the value of company products and services within Client conversations, ensuring the strategic objectives of each Client are known in the context of the conversation.
Provide additional support to Clients during the onboarding, implementation and Business As Usual phases of products and services, ensuring the Client is provided with the highest level of service throughout their lifetime with Simitive.
Ensure where possible that problems are appropriately foreseen, identified, managed and escalated where necessary.
Demonstrate enduser knowledge of all Simitive products and services and how to get the most out of them.
Demonstrate curiosity in and awareness of Higher Educations news, challenges, processes and results, as well as proactivity helping to identify and solve problems.
Maintain regular communication with agreed Clients, building trust and showing empathy, ensuring that they are strong advocates for Simitive.
Liaise with Implementation teams to ensure dependable delivery of projects and effective daytoday support.
Protect ongoing revenue and pass insight into potential opportunities to the Business Development Team.
Demonstrate awareness of risks and opportunities for each Client.
Seek and communicate feedback from Clients on potential product enhancements to the Product Manager.
Maintain an up to date understanding of best practices in the field of Customer Success Management.
Be an advocate for the business, by providing high quality service.

Key Behavioural Characteristics and Experience:

Adheres to, supports and embodies Simitive Values.
Ability to align product features to Clients' needs and explain them confidently and concisely.
Confidence, competence and experience in manipulating data, interpreting useful patterns and communicating these in terms of practical recommendations.
Ability to work calmly under pressure and achieve deadlines.
Strong evidence of attention to detail, particularly in relation to keeping accurate, uptodate records.
Ability to communicate and foster positive business relationships.
Ability to adapt communication style to different needs and audiences.
Ability to be resourceful in identifying root causes and solving problems.
Ability to empathise with the challenges faced by both Clients and colleagues.
Ability to build trust and relationships with others.
Demonstrable integrity through openness, honesty and reliability.
Selfmotivated to improve and achieve results.
Excellent communication and presentation skills, with the ability to convey complex concepts simply and clearly.
Well organised with the ability to manage multiple priorities.
Technical skills required for the use of Simitive products and Services
Experience of supporting users of multiple products and services

In return you will receive -

28 days holiday + bank holidays
Company pension
Perkbox discounts in stores, restaurants, and wellness
Access to 24x7 personal support and free counselling services
Flexible working hours/ location
Cycle to work scheme
Team and Company events throughout the year
A structured career development programme with regular 1:1 meeting's

We are not able to offer sponsorship so you must be eligible to live and work in the UK.

Simitive is an equal opportunity employer that is committed to diversity and inclusion in the workplace.

We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.

This policy applies to all employment practices within