Switchboard Operator - Manchester, United Kingdom - Greater Manchester Mental Health NHS Foundation Trust

Greater Manchester Mental Health NHS Foundation Trust
Greater Manchester Mental Health NHS Foundation Trust
Verified Company
Manchester, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

To operate a computerised switchboard system, undertake reception duties, monitor emergency response systems and other duties to support communications throughout the Trust.

Liaise with a variety of customers, both internal and external to the Trust, building an excellent working relationship. To input data into Facilities information systems.

Out of normal working hours and weekends the switchboard operators are lone workers.


The post holder will work as part of the Facilities Switchboard Team and will be required to work closely with his/her colleagues, providing a flexible comprehensive service offering cover for colleagues when necessary.

Handling incoming phone calls in a professional and friendly manner.

Monitoring and dealing with the emergency situations.

Acting as the point of contact for the entrance and exit barrier to the Trust Prestwich site.

Dealing with on-call medical rotas, connecting callers as and when require.

Order Trust transport or taxis for patients and staff (as authorised by wards and departments) outside normal working hours.

Monitor CCTV security cameras and maintain liaison with security staff.


Acting as the out of hours point of contact for the Trust, regarding emergency Facilities maintenance calls, liaising with on-call personnel and tradesmen as required.


Greater Manchester Mental Health (GMMH) Foundation Trust employs over 6,400 members of staff, who deliver services from more than 160 locations.


We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work.

From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.


Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

Please refer to attached job description and job description

  • Staff benefits
  • Pay Enhancements 30% additional for Evenings (8pm onwards) and Saturdays and 60% additional for Sundays and Bank holidays.
  • 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years
  • Excellent pension
  • Cycle to work scheme
  • Salary sacrifice car scheme
  • Wellbeing programme
  • Blue Light Card Discounts
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