Day Resident Ambassador - Leeds, United Kingdom - BIA People

BIA People

Verified Company

Leeds, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Meet & greet residents at front desk

Deliver first class customer service and resident engagement
Consistently deliver the service standard to residents and all visitors to the building
Reply to resident queries and meet all response times
Provide informed and accurate information to resident's either face to face or via the telephone
To be the first point of contact for enquiry receipt & initial acknowledgement. Then carry out enquiry progression/follow up
To take room enquiries/viewings, gathering the necessary information to support leasing
Assist General Technician with parcel management (taking, issuing parcels, and managing app notifications)
Promote resident events and engagement strategies e.g. surveys
Communicate in line with brand values
Visitor Management strategy
Establish and maintain relationships with the residents to best understand their needs
Following and utilizing the complaints procedure
Residents move out re/de programming of fobs, collection of post box key etc.
Emergency or incident escalation
Reporting any identified H&S matters to CSM/GM
Health & Safety observe compliance

JOB DESCRIPTION

Maintain a key record for front desk sign out
Access control programming
Fire Marshall or evacuation management support
Signing suppliers/contractors/third party visitors in and out of front of house
Ensuring the security of the building at all times
Report any maintenance issues identified in the building/apartments/common parts
Where required, keep residents updated on all maintenance items reported
Liaison with FM teams
Support marketing and lease up including viewings if required
Be aware of amenity T&C's
Assist with the organization of onsite events
Push and promote events via The My App and on social media
Good knowledge of local attractions and destinations (further training on this will also be provided)
Ad hoc administrative tasks
CCTV monitoring

EXPERIENCE

Previous experience in residential property (hospitality or private rental sector preferred)
Excellent customer relations skills, a sense of humor and plenty of energy and enthusiasm
Must be proactive and able to use initiative to enhance the reputation of the building
Professional presentation, confident and outgoing in nature
Well organized, ability to problem solve and works under pressure with great decisionmaking skills
Able to demonstrate an organized and professional approach and ability to priorities
Previous handling of sensitive information and compliance with GDPR