Customer Support Co-ordinator - Southend-on-Sea, United Kingdom - Southend-on-Sea Borough Council

Southend-on-Sea Borough Council
Southend-on-Sea Borough Council
Verified Company
Southend-on-Sea, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

CONTRACT TYPE

Permanent

CLOSING DATE

02-Jan-2023

SALARY

£24,948 (pro rata)
Your new organisation

Southend-on-Sea City Council is a Unitary local authority, providing vital services to meet the needs of the local community.

We employ around 1,800 staff who are working alongside our partners and local communities to deliver the Southend 2050 ambition and make lives better for the people of Southend.

Southend itself is a vibrant place to live and work, offering coastal living alongside excellent and fast transport links into London.


Working for Southend-on-Sea City Council offers a challenging and rewarding career in local government within a collaborative and innovative environment.

As a Unitary Authority we are responsible for all local government functions ranging from regulatory services, transport, public health and parks through to planning, social services, community safety and education, so we offer a wide range of career opportunities.

The diversity of our economy and communities and investment in a number of exciting regeneration projects makes our Council a great place to work, learn and make a difference.

Your new role


An opportunity has arisen for experienced
Customer Support Co-Ordinator to join the Customer service team on part time (
15 hours a week) and permanent basis.

This role is being offered on a hybrid basis which is a combination of working from home and attending the office.

As a member of our newly formed customer Support hub you will be supporting our senior leadership group.

You will also be responsible for supporting our elected Councillors with their enquiries ensuring they are responded to within agreed timescales.


  • Liaise with internal departments, answering calls, and making travel arrangements
  • Organising and attending meetings and provide general assistance to the team during meetings by taking meeting minutes
  • Managing internal and external correspondence on behalf of senior management
  • Producing documents, reports, and presentations
  • Preparing facilities for scheduled events and arranging refreshments, if required
  • Efficient filing and copying of documents
  • Ordering office supplies
What you'll need to succeed


To be successful in this role, you need to be able to demonstrate excellent organisational and communication skills, with good keyboard skills.

A passion to exceed service expectations by being friendly, professional, collaborative, and responsive.

The ability to move around the different hubs within the service You will also be able to build strong relationships both internally and externally.


It is vital that you have clear verbal, electronic, and written skills of communication as you will be liaising with variety of stakeholders across different levels.

What you'll get in return


If you join the Council, you will enjoy a range of benefits including flexible working (with a blended approach to office and home working), salary sacrifice schemes,
24 days holiday (excluding bank holidays) and excellent training and development opportunities.

A full list of benefits provided by Southend-on-Sea City Council can be found on the Jobs at the council web page under the "Why Work for us Tab".

What you need to do now
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