Service Operations Assistant - Edinburgh, United Kingdom - University of Edinburgh

University of Edinburgh

Verified Company

Edinburgh, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

UE03:
£20, £22,197.00 Per Annum Pro Rata

ISG / Applications Directorate / Service Management**
Part Time - 21 Hours per Week (15 hours per week during University term time)

18 Month Fixed Term Student Experience Post

The Information Services Group (ISG) at the University of Edinburgh is currently offering an exciting student employment opportunity for an individual to work with the Applications directorate as a Service Operations Assistant.

The prospective post holder must be:

A current student at the University of Edinburgh (UoE) and residing in the UK.
A UoE student for the duration of the post, and eligible to work up to 15 hours per week alongside your studies.

The Opportunity:

The successful individual will join a team of experienced IT professionals providing senior operational support and request fulfilment for a range of services that enhance and support the work of the University.

The services that the post-holder will most often work with includes:

Microsoft 365 Collaboration Tools
Microsoft Teams & Zoom
Atlassian Confluence and Jira
Document Management solutions using SharePoint
Managed Mobile Service
Identity management and Visitor Registration
Web Hosting Platform

We are looking for an individual with excellent IT, interpersonal, communication, organisational and written skills who can effectively advise users on services and liaise with user facing and technical teams.

Duties and Responsibilities include:

Providing operational support for the range of existing services managed by IS Apps Service Management. Responsible for triage, investigation and support of calls escalated from our Service Desks as well as actioning service requests and standard changes owned by the team
Perform regular operational activities such as reporting or preparing billing information
Maintain documentation and knowledge management materials for services managed within the team
Managing mobile phone and contract orders and configurations for customers across the University
Create user guides for publishing online
Collating and formatting service data for use in regular service reporting activities. Producing monthly service reports for specified services

Your skills and attributes for success:

A current University of Edinburgh student (this post is designated for the purposes of student employment, therefore you must be a matriculated student for the duration of your employment, 18 months)
Excellent interpersonal and communication skills including to liaise effectively with a varied diverse range of people
Proven ability to gather technical information on problems and suggest alternative solutions
Ability to follow procedures
Computing skills sufficient to provide support to other users

Click to view a copy of the full job description (opens new browser tab)**
As a valued member of our team you can expect:

Great variety of work and the ability to see the visible benefits of your work on the customers you support
A generous annual leave allowance (including festive closure days)
A range of flexible working options to help you prioritise work/life balance
A definedbenefit pension scheme with a substantial employer contribution
Access to excellent training and CPD to help you refine your skillset
Varied staff discounts, familyfriendly initiatives, and more
A day of paid leave annually for your chosen volunteering activity

The University of Edinburgh holds a Silver Athena SWAN award in recognition of our commitment to advance gender equality in higher education.

We are members of the Race Equality Charter and we are also Stonewall Scotland Diversity Champions, actively promoting LGBT equality.

Anticipated interviews will be held week commencing 31st July.

If invited for interview you will be required to evidence your right to work in the UK. Further information is available on our
right to work webpages (opens in a new browser tab).