Customer Care Administrator - Edinburgh, United Kingdom - Neo Recruitment Ltd.

Neo Recruitment Ltd.
Neo Recruitment Ltd.
Verified Company
Edinburgh, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Our Client is a highly successful organisation with a vibrant and growing Landscaping/Property Factoring division.

They are currently seeking an experienced and enthusiastic Customer Care Administrator to join them on a permanent basis at their Head Office on the outskirts of Edinburgh.

Reporting to the Customer Care Manager, this is a busy role, which will involve:

  • Ensuring the customer care database is kept updated
  • Ensuring all enquiries are logged, followedup and resolved to the customers satisfaction, escalating where necessary
  • Assisting with document mailings
  • Liaising with subcontractors and colleagues
  • General administration duties as required
  • Accounts entry and running reports
  • Compiling customer care and KPI reports
In order to be considered for the role, you should have:

  • Previous experience in a similar, customer-facing role
  • Strong administration skills
  • An organised and methodical approach
  • Excellent IT Skills (Microsoft Word, Excel)
  • Database experience (CPL Property Manangement software desirable)
  • Excellent communication skills


This is a really good opportunity to join a company which has a reputation for excellent working conditions, employee benefits and an opportunity to participate in the share equity scheme.

The office is easily accesbile via public transport and free parking is also available on-site.

If you have the relevant skills and experience and wish to apply, please send your CV asap.


Job Types:
Full-time, Permanent


Benefits:


  • Life insurance
  • Onsite parking
  • Private medical insurance

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Performance bonus

Work Location:
One location


Reference ID:
CH/CCA
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