Inside Sales Agent - London, United Kingdom - Shell Recharge Solutions

Shell Recharge Solutions
Shell Recharge Solutions
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

WE ARE SHELL RECHARGE SOLUTIONS
We are Europe's largest electric charging partner. We are on a mission to enable everybody to drive as many kilometres as possible powered by clean energy. We do that by offering large scale smart charging solutions to the masses.

We contribute to a low-carbon world by making EV charging easy, accessible and smart, with the best expertise, highest quality & service.


Our award-winning services include charge points and a mobile app and charge card, that provide access to 250,000 charge points in over 35 countries - the largest charging network of Europe.


WHAT YOU WILL BE IN CHARGE OF


As an Inside Sales Agent, you process our incoming leads and sell our products and services to our home customers (B2C) within the UK.

You are on hand to answer all their questions regarding electric driving and spare no expense to make them join our network of electric drivers.

Your job is to advise them about what is required for their home charge point installation and the use of our own Shell Recharge card and app.

A lot of customers are new to the world of electric driving, so you make sure they have all the tools to get started.

You will have a keen eye for improving our products, services and processes.


Your core accountabilities are to...

  • Answer calls and be the friendly sales voice on the phone as our business card to the outside world
  • Process orders and manage pipleline using Salesforce
  • Assess home surveys and closely liaising with our installation partners
  • Ensure that your customer's home is ready for a charge point installation

Success will be when you...

  • Are enthusiastic, unique, and driven to bring our company to commercial success
  • Proactive in achieving team goals in a dynamic and changing work environment to ensure a fast and accurate sales process
  • Work very closely with your team and other departments within Shell Recharge Solutions to quickly resolve issues

THIS IS HOW YOU'LL CONTRIBUTE

Have experience of

  • At least 1 year of customer service or sales experience

Be skilled at

  • Educating our customers through strong written and verbal communication
  • Listening and understanding your customer's needs

Be...

  • A selfstarter by taking initiative and generating ideas
  • Eager to learn everything there is to know about our product and services
  • A team player, enjoys working with others and has a great team spirit

Have knowledge of

  • Salesforce or similar CRM tool
  • The electric vehicle (EV) and EV charging industry is a plus

BECOME PART OF THE CHANGE

  • Contribute to a more sustainable future;
  • Become an expert in emobility;
  • Work in an open and transparent culture with colleagues from all over the world;
  • Receive a competitive salary that fits your experience + bonus;
  • Receive a MacBook;
  • Develop your skills and expertise through several trainings. Besides this, you will receive a personal training budget and set your annual goals with your personal development plan;
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