Service Support Advisor - Milton Keynes, United Kingdom - Classeq

Classeq

Verified Company

Milton Keynes, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

As an advisor within our Service support Team, you will liaise with colleagues such as Account Coordinators, Service call Planners and approximately 60 field-based Service Technicians.

You will also collaborate with internal colleagues within other departments.

**Main Accountabilities

Log calls and update customers with ETA's/completion of the call.
Communicate with customers about their repair calls advising of any delays/ job status
Supporting resolution of customer complaints, quickly and patiently to achieve 'best in class' customer experience.

Essential skills, knowledge, and experience:

Excellent telephone manner, able to remain calm under pressure
Previous experience in an inbound customer service role
Methodical and organised
Able to manage time and work under pressure to tight deadlines
Able to manage the demands of numerous tasks.
Team player and problem solver
Self motivated

**Desirable skills, knowledge, and experience: - Working knowledge of SAP and/or CRM software

Experience from within the catering industry
A B2B and/or SME background would prove a distinct advantage

Hours:

37.5 hours per week
Monday to Friday: 08:30 17:00 + Weekend cover as required (on a rota)
Hybrid Working (3 days in office, 2 days from home) after training/induction period

**Benefits include: - Contributory Pension