Customer Service Advisor - Glasgow, United Kingdom - Perfect Career

Perfect Career
Perfect Career
Verified Company
Glasgow, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Position:
Customer Service Advisor (backshift)

Salary:
£23,200 per annum

Location:
Glasgow

Hours:
Full Time

Hours of work:
Shifts are between 12:00pm - 10:00pm
We are advertising this Customer Service Advisor role on behalf of our client 'City Facilities Management'.

City FM was established in 1985 and the company has grown to become one of the world's largest privately held, integrated FM companies.


Job Purpose

  • Handling inbound and outbound calls, and logging jobs in a fastpaced environment
  • Coordinating contractors and City Technicians to ensure they attend to our City standards
  • Working in partnership with customers to achieve results
  • Endtoend job management
  • Working as part of a team to drive customer excellence

Key Accountabilities:


  • Driven and passionate with a great attitude to deliver customer excellence
  • Helpdesk experience in facilities management
  • Excellent verbal and written communication skills
  • Accuracy and attention to detail
  • Ability to work as part of a team and effectively manage own workload
  • Administrative experience, including knowledge of Microsoft office packages
  • Previous contact centre/call centre/helpdesk experience

Job Types:
Full-time, Permanent


Salary:
Up to £23,200.00 per year


Schedule:

  • Monday to Friday

Application question(s):

  • Do you have previous experience in a call centre?
  • Do you have helpdesk experience in Facilities management?
  • Do you have administrative experience?

Work Location:
In person


Reference ID:
Customer Service Advisor (backshift) - Glasgow
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